What are the responsibilities and job description for the Quality Control Specialist position at Gregorys Coffee?
Our family-run business was founded with an uncompromising spirit of aiming high and never settling. We innovate endlessly to embody quality on all fronts and serve it to each of you - our Gregulars - in just the way you need. We take care of our own because we believe you shouldn't have to choose between your time and your standards. At Gregorys, the only choice you'll have to make is what to order.
Job Summary :
As a Quality Control (QC) Auditor, you will be responsible for ensuring that our operational processes, cleanliness, food quality, and guest service all meet the highest standards of quality, safety, and consistency. You will conduct regular audits, assessments, and inspections across multiple locations to ensure adherence to company policies, regulatory requirements, and industry best practices. Your work will directly support our commitment to delivering exceptional customer experiences and maintaining a strong brand reputation.
Key Responsibilities :
- Quality Auditing & Inspections :
- Conduct scheduled and unscheduled audits of stores to assess compliance with quality standards, operational procedures, and health & safety regulations.
- Inspect product quality, including coffee, food items, and other beverages, ensuring they meet brand specifications and customer expectations.
- Evaluate store cleanliness, maintenance, and overall appearance to ensure adherence to company cleanliness standards.
- Verify proper storage, handling, and preparation practices for all ingredients and products.
- Compliance Monitoring :
Ensure that stores comply with local, state, and federal health and safety regulations, including food safety and sanitation standards.
Provide training and guidance to store staff on quality assurance practices, operational procedures, and safety standards.
Document audit findings and quality issues, creating detailed reports for management and ensuring proper follow-up actions are taken.
Monitor customer feedback and ensure any quality concerns raised by customers are addressed in a timely and effective manner.
Stay informed about industry trends, new quality assurance tools, and best practices to drive continuous improvement across all locations.
Required Qualifications :
Preferred Qualifications :
Physical Requirements :
Compensation :
We see coffee differently, and we see you too. We welcome all walks of people into our family. Gregorys Coffee is an Equal Opportunity employer. All qualified applications will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
This policy applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.
