What are the responsibilities and job description for the Store Leader / General Manager position at Gregorys Coffee?
W e are looking for highly motivated and energetic individuals who share our passion for specialty coffee and hospitality. As Store Leader, you will be empowered to take a hands-on approach to drive the business while working closely with your District Leader to implement creative strategies to continuously improve.
Key Responsibilities :
As a Store Leader, you will be a brand ambassador and beacon of culture for both your team and your customers. Your responsibilities will include, but are not limited to, the below key areas.
People Development
You will :
Create a warm and inclusive environment for your team and your customers
Work alongside your team to prepare specialty coffee and espresso beverages, including latte art (we’ll teach you!)
Hire and train new team members while validating their ability to confidently uphold brand standards
Provide ongoing education and development for all team members, to ensure excellent standards for coffee, food, and customer service are consistently upheld
Oversee people metrics, such as retention and internal growth, through performance management and succession planning
Adhere to local and state labor laws
Operations Standards
You will :
Oversee the store’s coffee & beverage program by conducting quality checks and providing continuous team education to ensure brand standards are consistently executed
Oversee the store’s food program–including fresh baked pastries, hot sandwiches, and grab & go–by conducting quality checks and providing continuous team education to ensure brand standards are consistently executed
Oversee the store’s food safety and cleanliness protocols, ensuring compliance with the Department of Health
Oversee all cash handling policies, including making deposits
Role model excellent customer service to build a community of Gregulars within your store
Financial Performance
You will :
Be empowered to manage the business of your store to achieve financial success
Creatively action plan to increase sales while coaching your team to achieve new targets
Manager labor metrics through strategic scheduling practices, managing payroll processes, and planning for efficient deployment of team members across all dayparts
Manage inventory metrics (COGS) through strategic ordering practices and order management practices
Action plan with your District Leader to problem solve and continuously improve
The Gregorys Coffee culture includes but is not limited to :
Team building exercises and leadership development
Latte Art “Throw Downs” (spirited competitions)
Cuppers Challenge (a “cupping” challenge–not sure what a cupping is? We’ll teach you!)
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