Hiring/Retention/Scheduling Manager

Position Title: Hiring/Retention Manager
Department: Human Resources
Reports To: Chief Operations Officer
Location: Grand Rapids, MI

Employment Type: Full-Time

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Position Overview: The Hiring/Retention Manager will play a key role in the recruitment, onboarding, and retention of security guard personnel for Grey Dog Security. This position is responsible for managing the end-to-end hiring process, including sourcing candidates, conducting interviews, scheduling and overseeing retention strategies to ensure we maintain a skilled, motivated, and loyal workforce. The ideal candidate will have experience in talent acquisition, employee engagement, and retention, with a focus on creating a positive work environment for security professionals.

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Key Responsibilities:

1. Recruitment & Hiring:

· Develop and implement effective recruitment strategies to attract top talent in the security industry.

· Partner with job boards, recruitment agencies, and local employment agencies to source candidates.

· Review applications, conduct phone screenings, and schedule interviews with qualified candidates.

· Ensure all candidates undergo thorough background checks, drug screenings, and required certifications.

· Coordinate and manage the hiring process, including issuing offers and facilitating new hire paperwork.

· Organize and participate in job fairs, recruitment events, and outreach programs to increase visibility and attract diverse applicants.

2. Onboarding:

· Oversee the onboarding process for new hires, ensuring they receive proper training and introductions to company policies.

· Conduct orientation sessions, ensuring new employees understand their roles, company culture, and expectations.

· Ensure all new hires are provided with the necessary uniforms, equipment, and materials to perform their job duties.

3. Scheduling:

· Create and maintain employee schedules, ensuring coverage aligns with operational needs.

· Collaborate with employees' direct supervisors to ensure schedules reflect departmental priorities and individual skillsets.

· Communicate schedules to employees and resolve conflicts in a timely manner.

· Collaborate with Operations to align staffing and scheduling with business goals.

4. Retention Strategies:

· Develop and execute employee retention initiatives aimed at reducing turnover and improving job satisfaction.

· Implement reward and recognition programs that motivate and retain employees.

· Conduct regular check-ins with staff to identify concerns and gather feedback on job satisfaction.

· Collaborate with HR and operations to address any issues impacting employee morale or performance.

· Support leadership in creating a positive work environment through team-building activities and communication initiatives.

5. Employee Development:

· Assist in identifying and addressing training and development needs for security personnel.

· Work with supervisors to ensure employees are receiving appropriate on-the-job training and performance evaluations.

· Encourage career growth by supporting promotions from within and creating clear career pathways for employees.

6. Performance Metrics & Reporting:

· Monitor and report on recruitment and retention KPIs (e.g., time-to-hire, turnover rates, employee satisfaction).

· Analyze trends in staffing and retention to recommend improvements or adjustments to policies and procedures.

· Collaborate with HR leadership to ensure alignment with overall company goals and strategies.

7. Compliance & Documentation:

· Ensure all hiring and retention processes comply with local, state, and federal regulations.

· Maintain accurate and up-to-date employee records and ensure compliance with all legal requirements.

· Keep up-to-date with industry trends, best practices, and regulations related to security services personnel.

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Qualifications:

· Education: Bachelor’s degree in Human Resources, Business Administration, or a related field preferred. Equivalent experience will be considered.

· Experience:

o Minimum of 3 years of experience in recruitment, talent management, preferably in the security or related industries.

o Proven track record of successfully sourcing, hiring, and retaining employees in a high-turnover industry.

· Skills:

o Strong knowledge of recruitment strategies and employee retention practices.

o Excellent communication, interpersonal, and organizational skills.

o Ability to build strong relationships with employees at all levels.

o Experience with applicant tracking systems (ATS).

o Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.

o Strong problem-solving skills and the ability to manage conflict.

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Additional Requirements:

· Must pass a criminal background check and drug screening.

· Ability to travel to various locations for recruitment events and site visits.

· Flexibility in working hours, including evenings or weekends, when needed for recruitment events or to meet staffing needs.

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Why Join Us: At Grey Dog Security we recognize that our employees are our most valuable asset. We offer competitive compensation, a supportive and dynamic work environment, opportunities for career advancement, and a comprehensive benefits package. Join our team and help us continue to provide exceptional security services to our clients while building a rewarding career.

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This job description outlines the primary responsibilities and qualifications required for the Hiring/Retention Manager position, but is not exhaustive. The role may involve additional duties and responsibilities as needed to support the needs of the company.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Professional development assistance

Shift:

• Day shift
• Evening shift

Work Location: In person

Salary : $45,000 - $50,000