What are the responsibilities and job description for the Customer Service Manager position at GREY EAGLE DISTRIBUTORS?
Job Details
Description
Position Title: Customer Service Manager
Department: Administration
Position reports to: Vice President of Business Planning and Administration
Primary purpose and function of position:
Responsible for overseeing the customer service team and ensuring that both internal and external customers receive exceptional support. This role also involves covering for team members who are on vacation. The ideal candidate is proactive, empathetic, and has a strong background in customer service management, with a focus on continuous improvement and team development.
Principal Duties and Responsibilities:
- Lead, mentor and develop the customer service team, promoting a positive and supportive work environment
- Conduct regular training sessions to improve team skills, customer handling techniques and product/service knowledge
- Work closely with other departments, such as Sales, Operations and Finance
- Perform required phone calls to customers, sales professionals & delivery drivers
- Update computer files with information from end of day processing
- Handle customer order calls, order entry and hotshot requests via the telephone and internet
- Respond to, investigate and resolve retailer inquiries and issues
- Also, they may assist other administrative staff with overflow work from other departments.
- Oversee supervision of office supplies & materials
- All other duties assigned for cross-training purposes
Qualifications
- Bachelor’s Degree required, High school diploma or GED certificate required.
- Strong leadership and team-building abilities
- Excel problem-solving and conflict-resolution skills
- Strong verbal and written communication skills
- Ability to work cross-functionally and influence at various levels of the organization
- Customer service and telephone skills with the ability to maintain a calm composure with customers and employees.
- Alpha and numeric data entry skill required. Strong 10-key skills a plus
- Strong computer skills required
- Ability to set priorities, coordinate multiple projects simultaneously and be attentive to details.
- Ability to work in a team environment
- Strong initiative and follow up skills
- Ability to work flexible hours if necessary
WHY CHOOSE GREY EAGLE DISTRIBUTORS?
We offer...
401(k) retirement savings plan with a percentage company-match contribution
Competitive wages
Paid holidays
Paid time off
Medical, dental, vision, life, and accidental insurance
Short-term disability
Long-term disability
Employee assistance plan — for access to counseling, consulting and other community resources
Wellness program
Subject to eligibility, terms, and conditions
Who we are:
Grey Eagle Distributors is the largest Anheuser-Busch beer distributor in Missouri and one of the largest in the Midwest. Our team is dedicated to delivering the best in class service and the highest quality products to our customers. We take pride having a special presence in the community through our involvement with many charitable organizations in the St. Louis area.
We offer many opportunities to learn and grow your career. Come work for a company that the Business Journal named "Best place to work!"
