What are the responsibilities and job description for the Regional Sales and Agency Manager position at Greyhound?
Job Description
As a Regional "Shop" (sales) and Agency Manager you will be responsible for management of sales locations within a territory. Channels : Shops, Agency, TVM (incl. Handhelds). Travel requirements is 40 - 50% travel
Key Responsibilities :
- Ensure customer experience standards established by the company are met at locations within territory
- Evaluate and report on cost to sell metrics and identify and execute growth strategies across responsible locations
- Coordinate services provided at Shops (customer service / sales locations) by vendors and contractors
- Ensure policies and contract obligations are followed, including
- Collection of funds due
- Contracts and amendments current
- Required Shop Training’s completed
- Agency training is up to date
- Site visits and Shop safety walkthroughs (Audits)
- Escalate facilities maintenance and safety concerns from Audits
- Establish new locations (sourcing) for sales related stops and work closely with Government Affairs / Infrastructure on subsidy and bus stop needs
- Establish new Agents for locations that that require offline sales
- Direct Management of Shop (sales and customer service) Management
Required qualifications, capabilities, and skills :
Benefits
We value the people who drive our success. Greyhound Lines offers a variety of different benefits :
