What are the responsibilities and job description for the IT TECH SUPPORT position at GreySource?
IT Tech Support
Indianapolis, IN
Full time
Provide IT Infrastructure support to manufacturing plant employees and resources. Troubleshoot problems, collaborate with regional team lead and escalate quickly and accurately when appropriate.
DAY IN THE LIFE:
- Provide technical operational support for manufacturing plant-related client desktops, handheld devices, Laptops, Process PCs, and Servers and software, Printers, and Label printers, network Switches, Routers, Firewalls, Phones, and Wireless/WIFI access points.
- Accurately document problem information with ticketing process provided
- Make use of technical acumen and skills as well as managed services team knowledge to resolve problems and escalate problems appropriately.
- Communicate as needed with regional lead and corporate offices
- Properly produce appropriate / requested documentation for all work processes
- Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems, and performing troubleshooting activities
REQUIRED EXPERIENCE AND SKILLS:
- Experience supporting Outlook, Windows, Word, Excel, and other desktop and mobile applications
- Good time management and ability to work independently
- Strong communication skills including ability to translate technical information and directions to non-technical staff
- Microsoft and CompTIA certifications highly preferred
THIS IS NOT a remote position and requires you to be working onsite daily as a part of a Managed Services Team. Apply in confidence for immediate consideration.
