Community Director - The Langston (Student Living)

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

JOB DESCRIPTION

• The Department of Residence Life and Housing at Cleveland State University and Greystar are excited to announce the hiring for a Community Director (CD) position for The Langston at Cleveland State University. The Community Director is responsible for creating a welcoming, exhilarating, and inclusive community for primarily upper division students while fostering a living, learning environment that complements the vision, missions, goals, and values of Greystar and Cleveland State University. The Community Director will assist with the training and supervision of the Community Assistant (CA)/Resident Assistant (RA) staff and will address student concerns and developmental needs. The Community Director will report to the Director for Residential Education and will, as part of the of the Department of Residence Life and Housing, work to develop an atmosphere that enhances student growth and development and the overall student experience.

  
  1. Residential Education and Community Engagement

  • Facilitate, monitor, report and evaluate engagement strategies based on the residential curriculum.

  • Utilize the residential curriculum to encourage personal development, academic achievement, community living and social interaction.

  • Assist with the planning and implementation of community development and engagement activities and educational events within the residential communities.

  • Serves as an Administrative Hearing Officer for policy violations that occur within the residential communities.

  • Abides by, interprets, educates on, and enforces University and departmental policy, procedures, and regulations.

  2. Facilities and Operations

  • Assists with the opening of the community, including preparing the residential communities prior to resident arrival and welcoming residents to their community on move in day. Assists with closing the community at the end of the year as well as the transition to summer student and conferences housing.

  • Manage administrative aspects of the residential community, including administering room inventory reports, executing health and safety inspections, key inventories, room changes, and other details as related to the opening and closing of the respective residential community in collaboration with the Central Office Team.

  • Assume the overall responsibility of a residential community, monitoring and reporting concerns related to the safety and facilities of the community.

  • Ensure that daily maintenance and custodial issues are effectively and efficiently entered and managed within the residential community.

  • Assist in facilitation of annual resident satisfaction survey.

  • Prepare an end of the year report to capture success, challenges, and inner workings of the residential community.

  • Work in collaboration with the Residential Education Team to oversee the daily functions of the residential communities.

  3. Student Support

  • Serves as a resource for students and staff to address needs and concerns in an effective and timely manner.

  • Meet individually with students and, when appropriate, with parents to assist them in making appropriate choices and utilizing appropriate resources to help foster success at CSU.

  • Serve as on-call professional staff on a rotating basis during weekend and evening hours to respond to residential emergencies dealing with student behavior, mental health emergencies, and other situations that require an immediate response. Submit Pro Staff On-Call report after every duty night to ensure all Pro Staff members are aware of any ongoing incidents or concerns.

  • Provide and support student recognition initiatives and promote leadership opportunities.

  • Maintain a professional relationship with students assigned to the designated residential community, offering assistance and support through regular student contact, and conducting wellness checks upon request.

  4. Staff Management

  • Supervise, mentor, evaluate, train, and make recommendations for a staff of Community Assistants/Resident Assistants and a part-time Assistant Community Director in a residential student community.

  • Actively participate in the facilitation of Resident Assistant/Community Assistant selection, rehire and placement processes.

  • Develop, implement, and assess semi-annual (fall and winter) training programs and weekly staff meetings for the purpose of staff education and on-going professional development of the residential education paraprofessional team in collaboration with the Residential Education Team. This includes serving on the Resident Assistant/Community Assistant Training Committee.

  • Model and promote inclusiveness through staff training, and support of division and campus wide DEI Initiatives

  5. Department Leadership and Teamwork

  • Attend and actively participate in departmental and Residential Education Team meetings, trainings, retreats, and development opportunities.

  • Actively participate in departmental and University committees, including a specific auxiliary assignment or special project as designated by the Executive Director of Residence Life and Housing.

  • Be accessible, visible, and present for university-wide programs, speakers, and athletics events.

  • Employ and promote supportive, collaborative, and educational communication skills with faculty, staff, and students.

  • Support the various programs and initiatives of the department in addition to primary duties.

  • Work in collaboration with the Admission’s Office to welcome future Vikings to Cleveland State University visit days, including tours, presentations, and answering questions from potential students and their families.

  • Respect and maintain confidentiality, parameters of operation, professional protocols, and individual privacy.

  • Perform other duties as assigned by supervisor, the Executive Director, or their designee.

  
  Essential Qualifications:

  • Bachelor's degree in higher education, counseling, student personnel services, student affairs administration, or relevant field. Or equivalent work experience.

  • Experience in residence life and housing.

  • Supervisory skills which inspire, motivate, and foster a culture in which all staff members are treated with respect, fairness, and professionalism and promotes professional development among the team.

  • Detail-oriented and self-motivated with the ability to work independently and as leader and collaborative member of a team.

  • Sensitive, diplomatic, and articulate written and verbal communication skills.

  • Ability to implement problem solving strategies to manage everyday residential challenges such as crisis response, conflict management, community development, and student/family concerns in a fast-paced environment.

  • A demonstrated commitment and passion for professional growth in the areas of student learning and development, community development, supporting students’ well-being, and best practices in residence life programs and operations.

  • Commitment to expand knowledge and awareness of diversity, equity, and inclusion, understanding cultural differences, social identities, and historical inequalities, and strategies for interacting effectively with people different from oneself.

  • Commitment to professional growth in best practices in using technology in residence life and student affairs to increase efficiency, accessibility, and quality of housing operations and residence life practices (Microsoft Office suite, Google suite assignments, billing, and conduct database management systems, social media, community development tracking).

  • This is a full-time, benefits eligible, live-on position with a 100% housing discount. The incumbent must live in university-owned housing.

  • Availability on weekends and evenings as needed.

  
  Preferred Qualifications:

  • Experience using diversity, equity, and inclusion lens in delivering programs and services practice (i.e., staffing practices, supervision, training, policies, programs).

  • Knowledge of equity and inclusion issues and laws that impact higher education and particularly community living (all gender spaces, Title IX, affinity-based living learning communities, ADA compliance).

  • Experience in housing systems that include crisis management, student advising, program planning, and supervision of student staff.

  • Experience working with a learning outcome based residential curriculum.

  • Demonstrated skills in public speaking, facilitating conversations, and presenting to families, students, staff, and other constituents.

  • Experience with student conduct, mediating student conflicts and restorative approaches to conflict resolution.

  • Experience planning and successfully executing programs, events, and trainings.

  
  #LI-AG1

The salary range for this position is $50,000 - $55,000

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.