What are the responsibilities and job description for the Client Services Coordinator (On-site) position at GRID Alternatives?
Client Services Coordinator
Why you want to work here...
GRID Alternatives is a national leader in making clean, affordable solar power and solar jobs accessible to low-income communities and communities of color. GRID is an entrepreneurial, high-growth non-profit organization that provides direct solar installation and project development; clean mobility options; workforce training and service learning opportunities; and low-income solar policy advocacy.
Our Vision: a rapid, equitable transition to a world powered by renewable energy that benefits everyone.
Our Mission: to build community-powered solutions to advance economic and environmental justice through renewable energy.
Based in Oakland, California, GRID has 8 regional offices and affiliates serving all of California, Colorado, Mid-Atlantic/Washington D.C. region, and Tribal Lands within the U.S. Additionally, GRID has international operations in Nicaragua, Mexico, and Nepal. GRID has a dedicated staff of 400 and growing!
What it's like at GRID…
At GRID, we care about each other and know that each employee has a whole self that includes life outside of work. Our culture supports learning, growth and well-being of all of our team members. Every member of GRID Alternatives must be dedicated to participating in the organization's equity, inclusion, and diversity (EID) work.
GRID Alternatives provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics. Because we value EID at GRID Alternatives, we encourage folks from all backgrounds to apply, even if you do not meet all of the preferred qualifications.
**Hired CA candidates must be able to pass a screening for drugs that are illegal in the state of California, including: amphetamine, cocaine metabolite, opiates, and PCP.
The Opportunity…
Why you want to work here...
GRID Alternatives is a national leader in making clean, affordable solar power and solar jobs accessible to low-income communities and communities of color. GRID is an entrepreneurial, high-growth non-profit organization that provides direct solar installation and project development; clean mobility options; workforce training and service learning opportunities; and low-income solar policy advocacy.
Our Vision: a rapid, equitable transition to a world powered by renewable energy that benefits everyone.
Our Mission: to build community-powered solutions to advance economic and environmental justice through renewable energy.
Based in Oakland, California, GRID has 8 regional offices and affiliates serving all of California, Colorado, Mid-Atlantic/Washington D.C. region, and Tribal Lands within the U.S. Additionally, GRID has international operations in Nicaragua, Mexico, and Nepal. GRID has a dedicated staff of 400 and growing!
What it's like at GRID…
At GRID, we care about each other and know that each employee has a whole self that includes life outside of work. Our culture supports learning, growth and well-being of all of our team members. Every member of GRID Alternatives must be dedicated to participating in the organization's equity, inclusion, and diversity (EID) work.
GRID Alternatives provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics. Because we value EID at GRID Alternatives, we encourage folks from all backgrounds to apply, even if you do not meet all of the preferred qualifications.
**Hired CA candidates must be able to pass a screening for drugs that are illegal in the state of California, including: amphetamine, cocaine metabolite, opiates, and PCP.
The Opportunity…
- Coordinate with utilities for approvals and scheduling for staff
- Speak with clients and schedule installations, service cases and inspections for regional construction staff
- Schedule inspections, main service panel upgrades, and meter releases with the utilities and jurisdictions.
- Assists in preparation of monthly departmental meetings
- Improve the efficiency and effectiveness of the department by taking the initiative to identify potential roadblocks while creating solutions
- Always exhibits polite and professional communication via phone, e-mail, and mail
- Check installed job files to ensure completion status
- Use software systems such as Salesforce, Haystack, Paycom, Adobe, Google suite, etc. to help track and modify information and documents
- Remaining continuously invested in the development of Office Culture.
- Possesses the willingness to take on other tasks, as needed, to make solar happen for low-income families
- Support construction staff by updating salesforce (data entry), google drive, calendars, (app support), and quality control Site Capture photos
- Work across departments ensuring that all required paperwork is properly completed for jurisdiction inspections, inspections, and service cases.
- Manage a document containing the inspection requirements for the team
- Help improve the efficiency and effectiveness of GRID Central Valleys’ office operations by taking the initiative to identify potential roadblocks and then create solutions to manage and organize these area Provide general administrative support to the Construction department
What you need to bring to this role…
- Strong “customer service” skills with both internal and external stakeholders
- Good writing skills
- Fluent in English and Spanish
- Working knowledge of Microsoft Office and Google Suite
- Ability to create and manage processes
- High degree of attention to detail and organization
- Analyzing information
- Ability to problem solve
- Possess a valid driver’s license
- “Can do” attitude
It would be good if you also had …
- 1 year of experience with project coordination
- Familiar with Salesforce or other CRM platform
- Previous experience in the construction industry or project management
- Data entry experience
Where you will sit and the places you may go…
This position may rarely require up to 25% out-of-town travel to regional offices and special projects such as company-wide celebrations, team building exercises, etc. Availability to work nights and weekends may very rarely be required.
GRID Alternatives may provide vehicles for work travel and/or travel reimbursement for personal vehicle use. In this instance, applicants must hold a valid driver’s license and have a good driving record.
Let's Talk Money!
This is a full-time, non-exempt position. Hourly pay commensurate with experience within the pay band ($21-$23 per hour), plus the benefits below.
How we take care of you...
Medical, Dental, Vision/Eye Care insurance, 5 weeks paid time off (PTO),13 paid holidays, Commuter Checks, 403b Retirement Plan, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Health Savings Account (HSA), STD, LTD, and AD&D insurance
Ready to Apply?
Submit a resume describing your interest. Due to the high volume of inquiries, mailed and emailed applications are not accepted. Please do not call and/or email requesting an update.
Thank you for your interest in GRID Alternatives!
Salary : $21 - $23
