Assistant Property Manager

Position Title: Assistant Property Manager

Reports to: Property Manager

Position Purpose

The primary responsibility is to provide support for the Property Manager in all aspects of property management.

Responsibilities

Tenant Services:

• Responsible for tenant move out and move in cycle.
• Maintains updated list of building access cards and parking passes for all tenants and staff.
• Ensures the tenants’ certificates of insurance are current.
• Collects rents and posts in AppFolio.
• Reviews backlog of rent and establishes plan to collect rent.
• Adjusts tenant ledgers in AppFolio.
• Provides a high level of customer service. Able to address tenant concerns and complaints in a calm and efficient manner.
• Administers tenant move-in and move-out surveys. Present feedback to the Property Manager as necessary.
• Responsible for lease renewal process. Includes sending out renewals, following up with residents, adjusting rent amounts and lease terms in Appfolio as needed.

Accounting Duties:

• Reviews rent schedule for accuracy on a monthly basis; applies cash receipts appropriately into AppFolio.
• Assists with the collection of income by understanding lease obligations and service reimbursements.
• Prepares invoices for utilities, taxes, service requests, and back-charges to tenants and vendors.
• Assists Property Manager with budget as needed.
• Maintains current information on delinquencies and advises Property Manager on events of default.
• Assists in preparing monthly and quarterly reports, stacking charts, and other utility tracking reports.
• Assists Property Manager in preparation of agendas for vendor, manager, and staff meetings.

Skills and Qualifications

• Strong competency with computers, including software such as Microsoft Outlook and Excel. Appfolio or other similar property management software experience is strongly preferred.
• Strong communication skills both verbal and written.
• Ability to work independently.
• Proven experience to handle pressure and meet deadlines, maintain a calm demeanor in high pressure situations, and ability to meet set deadlines.
• Ability to understand and interpret financial data and concepts.
• Willingness to assume additional responsibilities and demonstrate a positive attitude.
• Knowledge of Fair Housing Laws.
• 2-3 years of experience as an Assistant Property Manager, with a real estate company preferred.
• 2-3 years of experience with operations for multi-residential properties.
• Must have general real estate, lease administration, and analysis experience and understand the budgeting and tenant account reconciliation process.
• A valid driver’s license is required.

Education

• Minimum of Associate's degree in Business, Finance, or related field or equivalent years of experience.

This position offers an opportunity for growth within the real estate sector while contributing to the overall success of property management operations.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Worcester, MA 01604 (Required)

Work Location: In person