What are the responsibilities and job description for the Entry Level MSP Technician (Help Desk) position at Grid4 Communications?
Entry-Level MSP Technician - Jumpstart Your IT Career with Our Supportive and Dynamic Team
Are you an aspiring IT professional with a passion for technology and a desire to learn and grow in the fast-paced world of Managed Services? We're seeking an Entry-Level MSP Technician to join our team and help us deliver outstanding IT solutions to our clients. If you're eager to build your skills, work with a diverse range of technologies, and make a real impact in a supportive environment, this position is for you!
Key Responsibilities:
- Provide first-level technical support to clients, addressing their needs efficiently and professionally
- Assist with the monitoring, maintenance, and troubleshooting of clients' networks, systems, and devices
- Document all work performed in our ticketing system, maintaining clear and accurate records
- Collaborate with team members to resolve technical issues and escalate more complex problems to higher-level technicians as needed
- Participate in ongoing training and development to continuously improve your technical skills and stay current with industry trends
- Contribute to the implementation of IT best practices, ensuring our clients receive consistent, high-quality service
- Support the deployment and configuration of hardware and software, following standard procedures and guidelines
- Actively engage with the team, sharing knowledge and contributing to a positive, collaborative work environment
- Help clients understand and utilize technology to improve their operations and achieve their goals
Requirements:
- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
- Relevant entry-level technical certifications, such as A , Network , or MTA, or a willingness to pursue these certifications
- Basic understanding of Windows Server family, Microsoft 365, and current Microsoft Desktop Operating Systems
- Familiarity with networking fundamentals, including hands-on experience with routers, switches, and wireless infrastructure
- Strong problem-solving and troubleshooting skills, with a focus on providing excellent customer service
- Excellent communication and interpersonal skills, with the ability to explain technical concepts in simple terms
- A genuine passion for technology and a commitment to continuous learning and personal growth
- Highly organized, with a keen attention to detail and the ability to manage multiple tasks and priorities
What we'll bring to the table:
- Work-life balance, with flexible work arrangements and remote work options
- Vibrant company culture and a fun, inclusive work environment – our values are at the core of everything we do
- Opportunities for professional growth, training, and development, allowing you to reach your full potential
- Employee health is one of our top priorities! We offer comprehensive health benefits – medical, dental, and vision
- Generous time off, including 10 vacation days, 11 paid holidays, 5 paid personal/sick days, bereavement, jury duty, and military leave
- 401(k) with a competitive company match, helping you secure your financial future
- Business casual dress code and a modern, collaborative office space
- Regular team-building events, social activities, and opportunities to give back to the community
