Service Desk Support Analyst

Job Description

Service Desk Support Analyst

Location : Mclean, VA / Remote

Learn more about the general tasks related to this opportunity below, as well as required skills.

Work Type : Hybrid - 25% onsite at various client sites in DMV area

Remote Work : Yes

Job Description

Here, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help us become even better. Join us and build an exceptional experience for yourself, and a better working world for all.

Our US Government and Public Sector (GPS) practice is a robust and emerging practice with tremendous potential for growth - and we are prepared to tap into that potential. Our US GPS practice combines an understanding of the public sector’s diverse needs, focused on delivering improved public services, with private sector leading practices. We are seeing tremendous growth within the GPS team and there is a great need for rising leaders.

Responsibilities

We’ll look to you to interact directly with stakeholders seeking technical support and assistance. This role requires a customer-focused mindset, strong problem-solving skills, and the ability to troubleshoot and resolve issues. As a Helpdesk professional, you will play a key part in ensuring seamless operations by delivering efficient and effective technical solutions while maintaining a high standard of customer service. This position is ideal for individuals who thrive in fast-paced environments and enjoy providing practical solutions to technical challenges.

This role will provide dedicated support to the government by performing the following activities :

• Provide technical, on-camera real-time help desk support to customers using the Supervised Remote Identity Proofing (SRIP) kiosks.
• Guide customers through the enrollment process of capturing a photograph, scanning acceptable identity source documents, and capturing fingerprints.
• Troubleshoot, document, and report issues with the kiosk, including connectivity or other user problems.

Qualifications

Additional Qualifications

Due to the nature of our work in the Government and Public Sector, work may be required to be completed at client and / or contractor sites. Our goal is to assign professionals to projects within a commutable distance of their work location office. In certain circumstances, travel may be required beyond your work location based on client and project needs. Candidates should be willing to travel on average 25% to 30% or more in a hybrid environment.

Clearance : Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. US Citizenship required. Ability to obtain a clearance is required. Secret clearance is highly preferred.

Compensation and Benefits

Salary Range : $40,000 - $50,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)

Benefits : Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.

Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

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Salary : $40,000 - $50,000