Audio Visual Technician

Gridiron IT is seeking a Junior Audio Visual (AV) Technician to support Nuclear Regulatory Commission s (NRC) Conference Rooms. The AV technician will provide Tier 1 and Tier 2 support for unclassified enterprise audiovisual systems and shall be responsible for providing customer support for enterprise users of all levels. General tasks include setup, configuration, testing, troubleshooting, diagnosis, escalation, and reporting to ensure resolution is achieved. Comfortable working in a fast- paced environment while remaining calm/clear headed to prioritize requests while troubleshooting and addressing issues in a high-pressure situation. Must be comfortable responding to user requests and communicate with all levels within the NRC organization.

Duties are performed onsite and the ability to telework is based on the Government s requirements.

Essential Job Functions:

• Set up, test, and calibrate equipment and devices as required to produce a fully functional AV system; this includes video displays, display systems, screens, cameras, switchers, scalers, processors, transmitters, receivers, interfaces, microphones, mixers, amplifiers, controls, and other active and passive devices
• Developing reports from After Action Reviews, Customer interactions, and ad hoc incident reporting
• Preventive maintenance checks and its subsequent report
• Support end users during presentations as needed.
• Work incidents from the work ticket queue and use established work ticketing system for receiving, tracking and closing support requests

Essential Job Requirements:

Education:

Bachelor's degree and one (1) to two (2) years of experience providing A/V services OR four (4) years of experience providing A/V services

Required Certifications: Minimum of one (1) video conferencing platform certification (e.g. Polycom and Cisco) o Minimum of one (1) control system platform certification (e.g. AMX, Crestron, Extron)

Required Knowledge/Experience:

• Strong verbal and written communication skills.
• Must process Crestron Certifications in Toolbox and DMC-4K-T/E. P201 a plus should have familiarity with Crestron NVX, and Fusion
• Ability to correct malfunctions by testing, analyzing, and restoring A/V systems to full capacity.
• Knowledge of audiovisual software commonly used in a professional environment.
• Ability to train end users in web, audio, and video teleconferencing
• Familiar with basic Internet Protocol (IP) network administration
• Familiar with meeting room facilities design
• Ability to provide consultation and technical advice in the area of meeting management
• Knowledge of bridge and conference service data management
• Must be able to pass an NRC background check for IT level 1 Badging

Preferred Knowledge/Experience:

• InfoComm Certified Technology Specialist (CTS) certification

Physical Requirements:

• Must be able to lift over 50 lbs
• Minor installations, repairs and site surveys

Other Responsibilities:

• Support special projects as required and assist with other A/V duties as assigned
• Perform other tasks consistent with the goals and objectives of the department/contract
• Team focused attitude and passion for working within a team focused environment
• Desire to expand knowledge of emerging technologies within the Audiovisual, Unified Communications, Information Technology, Mobile Threat Detection, Data Analytics and Cybersecurity fields
• Willingness to work with specific vendors and manufacturers to obtain required certifications as dictated by the contract or corporate objections
• Perform other duties as assigned by the Project Manager and/or Senior AV Technician.

Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Salary Range: $40,00-60,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)

Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron s benefits programs.

Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.