What are the responsibilities and job description for the Customer Care Representative position at Gridiron Roofing & Construction?
Gridiron Roofing & Construction is seeking a friendly and dedicated Customer Care Representative to join our team! As the first point of contact for our customers, you’ll play a vital role in delivering outstanding service and ensuring customer satisfaction. If you thrive in a fast-paced environment and enjoy solving problems while building positive relationships, this is the role for you!
Key Responsibilities:
- Provide excellent customer service via phone, email, and chat.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Identify and resolve customer issues by offering appropriate solutions.
- Process orders, returns, and exchanges accurately.
- Maintain customer records by updating account information in the system.
- Collaborate with internal teams to ensure customer needs are met effectively.
- Handle multiple customer interactions while maintaining a positive attitude.
Skills & Qualifications:
- High school diploma or equivalent (required).
- Prior customer service experience (preferred but not mandatory).
- Excellent communication and problem-solving skills.
- Ability to multitask and work well under pressure.
- Proficiency in using computers and basic knowledge of CRM systems.
- Strong attention to detail and organizational skills.
- A positive attitude and a passion for helping others.
Job Type: Full-time
Pay: $30,000.00 - $50,000.00 per year
Benefits:
- 401(k)
Work Location: In person
Salary : $30,000 - $50,000
