Failure Analysis Technician

About Gridware

Gridware exists to enhance and protect the mother of all networks: the electrical grid. The grid touches everything and the consequences can be dire when it fails: wildfires burn, land is destroyed, property is damaged, and lives are lost.

Our team created an advanced sensing system to continuously analyze critical grid behavior. Utilizing high-precision sensor arrays and intelligence, our system identifies and preemptively mitigates faults. The technology has been proven with utilities to bolster safety, enhance reliability, and reduce outages. The demand for power will only increase. We protect the grid of today while we build the grid of tomorrow.

Gridware is privately held and backed by the best climate-tech and Silicon Valley investors. We are headquartered in San Francisco, California.

Role Description

As a Failure Analysis Technician, you will be responsible for testing, troubleshooting, diagnosing, and determining the root cause of failures of Gridware products.  These failing products will include field failures, manufacturing failures, and reliability test failures.  You will work closely with field operations, fleet management, manufacturing engineering, contract manufacturing engineering, reliability engineering, hardware engineering, and firmware engineering. 

You will play a key role in investigating failures, determining root cause, contributing to corrective action plans, and helping drive continuous product improvement.

• Tracking failed units from the field, manufacturing, and reliability testing, and documenting findings.
•  Performing failure analysis and identify root causes of failing products.
•  Work closely with manufacturing, quality, and engineering teams to provide feedback and drive corrective actions.
• Develop and maintain reports, tracking trends in failures and identifying areas for improvement.
• Improve and optimize failure analysis workflows to enhance efficiency and reduce turnaround times.
• Ensure compliance with product return policies and communicate findings to customers, suppliers, and internal stakeholders.
• Perform failure analysis and debugging of hardware and firmware issues.
• Maintain proper records and documentation of failure description, test results failure isolation, and root cause analysis.
• Work with component suppliers on component-level failure analysis when required.
• Provide technical insights to help improve product designs and manufacturing processes.

• Associate’s degree, Bachelor’s preferred or technical certification in Electrical Engineering or related field.
• 5 years of experience in electronics testing, troubleshooting, and failure analysis, within hardware, electronics, or embedded systems industries.
• Strong understanding of electronic circuits and components, printed circuit boards, electromechanical components, mechanical components, and troubleshooting techniques.
• Proficiency in using electronic test equipment (multimeters, oscilloscopes, etc.).
• Ability to read and interpret schematics, mechanical drawings, and technical documentation.
• Excellent soldering and component-level repair skills.
• Strong computer skills, including proficiency in Microsoft Office Suite, and Atlassian Confluence and Jira.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Knowledge of firmware and embedded systems is a plus.
• Strong organizational skills and ability to handle multiple analyses simultaneously.
• Excellent verbal and written communication skills for cross-functional collaboration, documentation, and record keeping.
• Some Program Management skills to ensure end to end compliance in process

Benefits

Health, Dental & Vision (Gold and Platinum with some providers plans fully covered) 

Paid parental leave 

Alternating day off (every other Monday)

“Off the Grid”, a two week per year paid break for all employees. 

Commuter allowance 

Company-paid training