What are the responsibilities and job description for the Senior Technical Support Manager position at GridX Inc?
A company is looking for a Senior Technical Support Manager to support operations of product implementations in the energy sector.Key ResponsibilitiesInteract with clients to address complex technical issues and support requestsConduct root cause analysis for recurring issues and implement preventative measuresAnalyze production issues and collaborate with teams to improve operational processesRequired QualificationsMinimum 5 years of experience in Customer Success or Customer Support with proven Operations or Technical capabilitiesStrong analytical skills to identify and correlate metrics relevant to customer goalsAdvanced IT&C knowledge and ability to quickly adapt to new software environmentsStrong organizational and time management skills for managing multiple projectsAbility to work across time zones and with offshore teams in a dynamic start-up setting
