What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Grieco Nissan Delray?
Overview
We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will act as the primary point of contact for customers seeking automotive services. Your expertise in automotive diagnostics and service writing will be crucial in ensuring customer satisfaction and maintaining the highest standards of service quality. You will work closely with technicians to communicate service recommendations and help customers understand their vehicle needs.
Duties
- Greet customers and assess their automotive service needs.
- Provide detailed explanations of services required, including oil changes, tire service, and diesel engine repair.
- Create accurate service orders and transmit information to the service department.
- Maintain clear communication with customers regarding the status of their vehicles and any additional services needed.
- Utilize automotive diagnostics to identify issues and recommend appropriate solutions.
- Assist in aligning customer expectations with service capabilities and timelines.
- Foster a positive relationship with customers to encourage repeat business and referrals.
- Support sales efforts by promoting additional services that enhance vehicle performance and safety.
Skills
- Strong knowledge of automotive systems, including diesel engine repair and tire service.
- Proficiency in service writing and the ability to clearly communicate technical information to customers.
- Experience with automotive diagnostics to effectively troubleshoot issues.
- Excellent sales skills to promote services that meet customer needs.
- Ability to work collaboratively with technicians while managing multiple customer interactions.
- Strong organizational skills to maintain accurate records and schedules.
- Exceptional customer service skills, ensuring a positive experience for all clients.
Join our team as an Automotive Service Advisor, where your expertise will contribute to our commitment to providing exceptional automotive care.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Delray Beach, FL 33483 (Required)
Ability to Relocate:
- Delray Beach, FL 33483: Relocate before starting work (Required)
Work Location: In person