What are the responsibilities and job description for the SERVICE ADVISOR position at Grieco Nissan of Delray Beach?
About Us
HGreg is one of the fastest growing automotive groups in North America. Founded in 1993, HGreg operates 31 dealerships throughout Florida, California, Quebec and plans to continue the expansion in the U.S.
What We Offer
Hgreg is looking for a Service Advisor. Our Pre-Owned inventory is growing rapidly and our dealership offers a large advertising budget to continually increase business.
Come join the Hgreg Orlando team, and be part of one of the fastest growing dealer groups in North America!
Position Summary
Internal Service Advisors are the backbone of our Pre-Owned Department at Hgreg Orlando. They are focused, self-starters, and possess exceptional time management skills and are outstanding communicators. They put the customer at the center of everything that we do and hit every detail. They provide proper estimates, inform every guest of their scheduled maintenance based on mileage and maintenance history, and keep our guests' vehicles in top condition.
Duties And Responsibilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
NOTE
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).
DISCLAIMER
The position being offered is a full-time rotating schedule including evening shifts, weekends, and is incompatible with a school schedule.
HGreg is one of the fastest growing automotive groups in North America. Founded in 1993, HGreg operates 31 dealerships throughout Florida, California, Quebec and plans to continue the expansion in the U.S.
What We Offer
Hgreg is looking for a Service Advisor. Our Pre-Owned inventory is growing rapidly and our dealership offers a large advertising budget to continually increase business.
Come join the Hgreg Orlando team, and be part of one of the fastest growing dealer groups in North America!
Position Summary
Internal Service Advisors are the backbone of our Pre-Owned Department at Hgreg Orlando. They are focused, self-starters, and possess exceptional time management skills and are outstanding communicators. They put the customer at the center of everything that we do and hit every detail. They provide proper estimates, inform every guest of their scheduled maintenance based on mileage and maintenance history, and keep our guests' vehicles in top condition.
Duties And Responsibilities
- Provide proper estimates and document any changes made to repair order
- Obtain authorization from Used Car Manager or Executive Manager before performing necessary repairs
- Dispatch work to appropriate technicians and set realistic and efficient completion timeline
- Dispatch vehicles to body shop as needed with a 3 day turnaround time or less
- Quality check work performed on vehicle
- Update management on work being performed on the vehicle and notify as soon as the vehicle is ready for the frontline.
- Maintain an updated Google Sheets of all vehicles that are in progress at all times
- Other duties as assigned
- High school diploma or GED
- Sitting or standing for extended periods of time
- Basic knowledge of Google products (Gmail, sheets, ect.)
- Strong communication skills
- Bilingual is a plus
- 1 year of automotive internal service advisor experience required
- Strong record of positive customer satisfaction
- Basic knowledge of Google products (Gmail, Google Sheets, ect)
- Reynolds & Reynolds knowledge preferred, but not necessary
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid Time Off
- Paid Group Term Life Insurance
- Paid Training to promote professional growth
- Employee Assistance Program (EAP)
- Supplemental Personal Accident Insurance
- 8-hour shift
- Weekend availability
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Sit and/or stand interchangeably throughout the day.
- Sit and/or stand for long periods at a time.
- Use hands, fingers and arms continually, frequently and throughout the day.
- Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
- Pick-up, lift and carry items that may exceed 50 pounds.
- Operate and drive vehicles or equipment in a safe manner.
NOTE
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).
DISCLAIMER
The position being offered is a full-time rotating schedule including evening shifts, weekends, and is incompatible with a school schedule.
