What are the responsibilities and job description for the Customer Service Representative position at Griffin Armament?
WHO WE ARE :
Griffin Armament is an industry-leading manufacturing technology company in the firearms market segment and is seeking a motivated and positive individual to join our Watertown, Wisconsin team. The position is for our early or late shift to help us staff our phones, and staff our retail store front.
Griffin Armament is a growing, clean, climate-controlled environment that specializes in metal manufacturing. We pride ourselves on quality, efficiency, and accuracy. All team members work efficiently but the work atmosphere is fairly relaxed. Effective communication and respect for all are required.
We have a thriving team environment and are selective when we add team members to our company.
WHO YOU ARE :
We are looking for someone who is excited to enter the firearms market space in order to passionately assist our great customers. We are looking for a motivated and energetic team player who desires job stability year to year in the firearms market.
This job provides a variety of different work responsibilities such as speaking with (via phone) and emailing end-users to resolve issues, answering questions to be friendly and helpful, resolving specific customer service issues that may involve the assistance of other departments, working in our store front "Pro-Shop", etc. Additionally, the customer service specialist is responsible for executing the communication and fulfillment of promotional programs, and working with other team members within the organization in an effort to promote total company health and improvement.
This job requires a base line knowledge of firearms, firearm components, sound suppressors, etc. The ideal candidate has worked in a firearms retail location for 2 or more years.
Necessary Character Qualities :
- Team cohesion; bring a good attitude to work daily (this cannot be stressed enough)
- Respect for others is necessary; this includes management, peers.
- Bring energy to the job. Ultimately the best employees are people who can take action, get things done and follow through to completion.
- Learn quickly. Implement job knowledge in a positive way that results in high product quality.
- Communicate with other members of the team in order to maintain efficiency, accuracy, and quality of work.
- The ability to care. Put forth the "extra effort", keep your areas clean, take pride in your work.
- Possess a "can do" attitude. There is nothing difficult about this job. Training will be provided on anything that you need to know in order to perform at a high level.
- Accept responsibility for your own actions and follow through on your commitments.
We all work hard but have a fun time doing it. We do not micromanage so you must be a self-starter and have the ability to manage yourself with very little oversight.
WHAT YOU NEED TO BRING TO THE POSITION :
- A passion and basic knowledge of firearms and shooting sports.
- A positive uplifting attitude that results in consistent customer satisfaction
- Ability to adhere to task management and scheduling/reporting requirements.
- High proficiency in oral and written communication skills (Good grammar, spelling, and creative writing)
- High School Diploma
- A background check will be conducted. APPLICANTS WHO DO NOT SUBMIT A RESUME AND DRIVERS LICENSE SCAN/PHOTO WILL BE AUTOMATICALLY DELETED.
- The ability to lift up to 50 pounds periodically is required
HOW TO APPLY :
Apply through this listing. Follow up with a custom-written cover letter describing why you think you should be chosen for this position. Offer times and dates for phone screens and ensure that the phone number listed on your resume is your cell phone where you can be reached. Ensure that you have your driver's license available asap for a background check.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Shift:
- Day shift
- Evening shift
Ability to Commute:
- Watertown, WI 53094 (Required)
Work Location: In person
Salary : $18 - $23
