What are the responsibilities and job description for the Automotive Collision / Service Advisor position at Griffin Automotive Design?
A Collision / Service Writer or Advisor, is responsible for assisting customers with their vehicle repair needs. Their duties include greeting customers and telling them about the types of services our shop offers, updating customers on the progress of their vehicle repairs or limited offerings like free vehicle inspections and processing customer transactions upon completion of their vehicle repairs. Writing collision estimates utilizing the CCC estimating system.
Advisors answer questions from customers and service providers. They pay attention and listen to the client’s problems then they document those problems so they can be relayed to the technician. Advisors also schedule appointments, process orders, monitor delivery and handle customer complaints. Their duties include working with computers and building and maintaining relationships.
Griffin Automotive Design is a busy multifaceted facility. We are a large facility with three departments. We offer Collision Repair, Service/Mechanical, and Custom Automotive Fabrication.
We are looking for an advisor that is attentive to customer needs. Duties of the advisor will include:
- Interact with customers, listen to their questions and concerns and provide timely responses.
- Send estimates to insurance companies and deal with adjusters on behalf of the client.
- Educate clients about the company’s products, services and offers.
- Schedule appointments, take orders, monitor service progress, calculate charges and produce invoices.
- Review customer accounts and report changes to internal staff.
- Manage complaints, returns and resolve customer grievances.
- Record customer details and transactions.
- Serve as a customer relationship manager.
- Serve as a link between customers and different departments in the organization.
Job Type: Full-time
Pay: $18.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Experience:
- Auto estimating: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $18 - $30