Guest Services Team Member

Guest Services Team Member: Part-Time Weekends needed

SALARY RANGE: $13.00/hour

DEPARTMENT: Guest Services

REPORTS TO: Guest Services Manager

SUMMARY: The Guest Services Team Member provides outstanding customer service to all MOSI guests. Primary responsibilities include selling memberships, daily admission and experience tickets; operation of Virtual Reality Simulator and MOSI's Sky Trail Ropes Course.

Duties And Responsibilities

• Supports MOSI's mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future.
• Provides guests with outstanding customer service.
• Greet and direct guests, sell tickets for daily admission, experience, and special events tickets, promote annual memberships.
• Enforces all policies and procedures politely and diplomatically.
• Accurately handles payment transactions through use of a cash register and/or computer adhering to cash handling guidelines.
• Facilitates, navigates, and supervisors guests through Sky Trail Ropes Course activities, enforcing safety regulations throughout their experience.
• Assists guests on Virtual Reality Simulator ensuring a safe and fun experience.
• Monitors proper use of all equipment ensuring safety procedures are followed at all times.
• Completes routine sanitation and safety checks procedures for Virtual Reality Simulator, Sky Trail Ropes Course, and SciLinx Miniature Golf Course.
• Promotes, sells, and helps maintain MOSI's Marketplace.
• Provides general guest service including guiding/interpreting, day planning, payment transactions, rentals of wheelchairs/stroller, etc.
• Maintains cleanliness and organization of assigned workstation.
  
  

Competencies

• ELICIT-Embodies MOSI's values of Enjoyment, Learning, Impact, Collaboration, Innovation, and Trust; Exudes enthusiasm and creativity; Exhibits sharp critical thinking skills with an openness to diverse opinions and respectful discourse; Practices continuous respect, professionalism, intellectual honesty, integrity, and ethical conduct.
• Customer Service-Displays a strong commitment to delivering exemplary customer service. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Communication-Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions in oral and written situations; Demonstrates group presentation skills and actively participates in meetings.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  
  

Qualifications

• High School diploma or equivalent.
• Excellent customer service skills.
• Ability to handle/adapt to a fast-paced working environment.
• Ability to handle stressful situations while maintaining a positive attitude.
• Ability to handle cash transactions accurately.
• Ability to manually operate a cash register, computer keyboard and/or mouse.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive motions; such as walking up and down stairs.
• Physical ability/comfort to work heights up to 36ft above the ground.
• Physical ability to move about the Ropes Course and its elements.
• Physical ability to work in outdoor/indoor environments.
• Customer Service and/or cash handling experience preferred.
• No prior Ropes Course or Virtual Reality experience needed; but preferred.
• Flexible schedule including holidays and weekends
  
  

Physical Demands And Work Environment

• Continually required to stand.
• Continually required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Frequently required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear and utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Frequently required to lift/push/carry items less than 50 pounds.
• Frequently exposed to outside weather conditions.
• Frequently work in high places.
  
  

Must be able to pass a background check and pre-employment drug testing. Any job offer will be based on the results of background and drug testing.