What are the responsibilities and job description for the To-Go Server position at Grimaldi's Pizzeria?
Position Summary
Grimaldi's Pizzeria is seeking an enthusiastic and organized To-Go Server to join our team. This role is pivotal in ensuring a seamless takeout experience for our guests, providing exceptional customer service, and embodying the hospitality Grimaldi's is known for.
Responsibilities
- Guest Interaction: Greet guests warmly in-person and over the phone, ensuring a friendly and professional demeanor at all times.
- Order Management: Accurately take and process to-go orders via phone, online, or in-person. Confirm all details, including customization requests, to meet guest expectations.
- Food Preparation: Assemble and package orders to Grimaldi's standards, ensuring accuracy, proper presentation, and quality.
- Payment Processing: Handle cash, credit, and digital payment transactions efficiently and accurately.
- Team Collaboration: Work closely with kitchen staff to ensure order accuracy and timely preparation. Communicate clearly about special requests or modifications.
- Quality Control: Verify orders before handing them off to guests, ensuring everything is complete and properly packaged.
- Cleanliness & Organization: Maintain a clean, organized to-go station and adhere to food safety and sanitation standards.
- Customer Recovery: Address guest concerns or complaints with a solution-oriented mindset and escalate issues to management when needed.
Qualifications
- Previous experience in a restaurant, to-go, or customer service role preferred.
- Strong organizational and multitasking skills in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Ability to work collaboratively with a team and independently when needed.
- Basic math and payment-handling skills.
- Knowledge of food safety practices is a plus.
Physical Requirements
- Ability to stand, walk, and move quickly for extended periods.
- Ability to lift up to 25 pounds as needed.
Perks of Joining Grimaldi's
- Competitive pay and tips.
- Flexible scheduling.
- Opportunities for growth within the company.
- Discounted or free meals during shifts.
Grimaldi's Pizzeria is an equal opportunity employer and values diversity in our team. If you're passionate about providing excellent service and creating memorable guest experiences, we'd love to hear from you!
Compensation: 10.98
