What are the responsibilities and job description for the Part-Time Customer Advisor/Receptionist position at Grimes Insurance Agency, Inc.?
Benefits:
- Company parties
Part-Time Customer Advisor/Receptionist
Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and supportive environment? If so, we should talk!
At Grimes Insurance Agency, we pride ourselves on creating raving fans by connecting with our clients and providing top-notch service. We are a forward-thinking organization dedicated to excellence, innovation, and continuous improvement. Our team members are empowered with the tools, knowledge, and support they need to succeed. We believe in fostering a culture of collaboration, kindness, and growth.
Our Three Unique Advantages:
- Client Connectivity: We excel in building strong relationships with our clients, ensuring they feel valued and understood.
- Simplified Processes: We make it easy for our clients to access and manage their insurance policies.
- Exceptional Service: We deliver experiences that leave our clients saying WOW – that’s our WOW factor!
As a Part-Time Customer Advisor/Receptionist, you will play a crucial role in our mission to help others by being the first point of contact for our clients. You will assist them with their insurance needs and ensure they receive the best possible service.
Responsibilities:
- Product Knowledge: Learn and understand the products offered by our insurance carriers.
- Client Communication: Answer calls and respond to customer inquiries and complaints with empathy and professionalism.
- Account Management: Access customer accounts and policy schedules to provide accurate information.
- Policy Support: Provide customers with detailed information about policies and recommend available products.
- Referral Management: Forward customers to sales agents when a policy needs to be initiated or upgraded.
Requirements:
- High school diploma or GED equivalent.
- Previous experience as a customer advisor or in a related role.
- Background in insurance is a plus.
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Basic computer skills and knowledge of database software.
- High-level typing skills.
- Advanced knowledge of telephone and call forwarding systems.
- Ability to remain calm in stressful situations.
- Ability to explain detailed policy concepts in a simple, easy-to-understand manner.
If you’re ready to be a part of a team that values connection, simplicity, and exceptional service, we’d love to hear from you!
Salary : $15 - $18
