What are the responsibilities and job description for the Brand Customer Service Representative position at GRIND Management?
We are committed to empowering our brands to surpass market share and cultivate sustainable customer bases through customer engagement and retention, unique and interactive sales and account management strategy and to increase bottom line for our growing portfolio. We are an innovative Brand Customer Service Agency looking for a dedicated and empathetic Brand Customer Service Representative to join our team. As a Brand Customer Service Representative, you will be the primary point of contact for our valued customers, ensuring they receive exceptional support and assistance.
Responsibilities:
- Serve as the frontline representative for our brand, addressing customer inquiries, concerns, and requests in person, via phone, email, and chat as necessary.
- Provide accurate and timely information about our products, services, and contracts.
- Assist customers in resolving issues, troubleshooting, and ensuring a positive resolution to their inquiries.
- Maintain a high level of professionalism and empathy while handling customer interactions.
- Document customer interactions and feedback, contributing to ongoing process improvements and product enhancements.
- Collaborate with cross-functional teams to escalate and resolve complex customer cases.
Qualifications:
- Previous customer service experience preferred, but not required.
- Excellent communication skills: verbal is necessary.
- Strong problem-solving abilities and a proactive attitude.
- Patience and empathy when dealing with customer concerns.
- Ability to multitask and work in a fast-paced environment.
Benefits:
- Competitive wage.
- Opportunities for professional development and growth.
- Supportive and collaborative work environment.
If you're enthusiastic about providing exceptional customer service and being an integral part of our brand's success, please apply today. We are committed to creating an inclusive and diverse workplace.
Job Type: Full-time
Pay: $850.00 - $1,100.00 per week
Benefits:
- On-the-job training
- Professional development assistance
Shift:
- 8 hour shift
Work Location: In person
Salary : $850 - $1,100
