What are the responsibilities and job description for the Director of Product Management, Trust & Safety position at Grindr?
This is a hybrid role based in our San Francisco or Los Angeles offices and will require you to be in the office on Tuesdays and Thursdays.
What’s so interesting about this role?
Grindr (NSYE: GRND) is the largest LGBTQ Social App in the world, used by over 14M monthly users in nearly every country in the world. We are a fundamental part of the global LGBTQ community and are a pillar in gay culture. As we continue to build out the Global Gayborhood in your pocket, we are committed to providing a safe and trusted platform for meaningful connection, taking into account the particular safety needs of the community we serve.
We are seeking a Director of Product, Trust & Safety to lead Grindr’s work in ensuring our users have a safe experience on our platform. The Director of Product, Trust & Safety will lead all efforts to ensure the integrity of users accounts and activities, including the elimination of spam, fake accounts, illegal activities and harmful conduct, and ensuring that only adults are on the platform. Additionally, this leader will partner with customer experience to improve operations and moderation, and drive new technologies into our product experience, including automation and AI. This is an integral role for Grindr and our millions of users across the globe.
What’s the job?
- Integrity of Accounts/User Activity: Lead product efforts to eliminate fake accounts, spam, illegal activity and other harmful conduct on the platform, and ensure that only adults are on the platform
- Partner with Customer Experience to improve operations and moderation through technology, including internal web-based tools and AI
- Develop user-facing mobile work including safety strategies like verification and other user privacy settings
- Drive automation improvements and uplevel workflows providing users a safer experience, preventing spam and bots on the platform.
- Policy Implementation: Develop new policy with Legal, Privacy, CX and Marketing, and translate it into technical processes that work in concert with operational processes
- Performance Monitoring: Define & report on key performance indicators via regular audits and assessments, to identify and mitigate potential safety risks to our users and our business
- Crisis Management: Prepare for and respond to crises that impact user trust and safety, in collaboration with our Legal, Comms, and Investor Relations teams
- Keep up with regulatory changes and other industry trends to continually enhance user safety
What we'll love about you
- 10-15 years of experience as a Product Manager focused on Trust & Safety, in a global social platform, direct-to-consumer (DTC) company, or alike
- In-depth knowledge of online safety issues, policies, and best practices including eliminating spam, bots, bad actors and other illegal activities online.
- A continuous improvement mindset, with proven experience implementing automations for better workflows; ideally with in depth knowledge of how to use AI to do this
- Experience building product for sensitive areas of content, including freedom of expression, prevention of minors accessing platforms meant for adults, and user generated content
- Strong analytical skills, including working with large data sets to identify and solve business problems
- Strong XFN relationship management skills, including the ability to influence and drive consensus among senior leadership
We’ll really swoon if you have
- Experience working with marginalized communities including the LGBTQ community
What you'll love about us
- Mission and Impact: Grindr is building the global gayborhood in your pocket. Your role will impact the lives of millions of LGBTQ people around the world. Through our success, we are making a world where the lives of our community are free, equal, and just.
- Family Insurance: Insurance premium coverage for health, dental, and vision for you and partial coverage for your dependents.
- Retirement Savings: Generous 401K plan with 6% match and immediate vest in the U.S.
- Compensation: Industry-competitive compensation and eligibility for company bonus and equity programs.
- Queer-Inclusive Benefits: Industry-leading gender-affirming offerings with up to 90% cost coverage, access to Included Health, monthly stipends for HRT, and more.
- Additional Benefits: Flexible vacation policy, monthly stipends for cell phone, internet, wellness, food, and commuting, breakfast/lunch provided onsite, and yearly travel & leisure stipend.
About Grindr
Grindr is building the global gayborhood in your pocket. With more than 13.5 million monthly active users, Grindr has become a fundamental part of the LGBTQ community and is charting a path to make the world more free, equal, and just. Since 2015, Grindr for Equality has advanced safety, health, and human rights for millions of Grindr users and the global LGBTQ community in partnership with more than 100 community organizations in every region of the world.
Our next evolution is underway as a public company that continues to grow and build meaningful experiences for our users. From social issues to product innovations, we're setting audacious goals for our community and the business, and leveraging the latest tech stacks and a culture of engineering excellence to make it happen. At the heart of our work in this new chapter is a shared set of operating principles centered around cultivating curiosity, thinking big, setting and expediting our ambitious goals, and growing through iteration; all while keeping our users #1.
Grindr is headquartered in West Hollywood, California, with offices in the Bay Area, Chicago, and New York. With a track record of strong financial performance and plans for continued headcount growth, we’re building a team of talented, passionate, and open-minded people who want to disrupt the dating app space, innovate products, and advance LGBTQ culture. Come be a part of this exciting journey with us.
Grindr is an equal-opportunity employer
To learn more about how we handle the personal data of applicants, visit our Employee and Candidate Privacy Policy.
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