What are the responsibilities and job description for the Service Writer/Sales position at Grinnell Firestone Dealer Store, Inc.?
Overview
We are seeking a motivated and detail-oriented Service Writer to join our team. The ideal candidate will serve as a vital link between our customers and the service department, ensuring that all service requests are accurately documented and communicated. This role requires a strong understanding of automotive repair and tire sales as well as excellent customer service skills. If you have a passion for the automotive industry and enjoy working in a fast-paced environment, we want to hear from you.
Responsibilities
- Greet customers and assess their service needs, providing exceptional customer service throughout the process.
- Document customer concerns and vehicle issues accurately, ensuring all necessary information is transmitted to the service technicians.
- Provide estimates for repairs and services, clearly explaining the work required to customers.
- Upsell additional services based on customer needs and vehicle condition, enhancing overall customer satisfaction.
- Coordinate with mechanics to ensure timely completion of services and repairs.
- Maintain detailed records of services performed, parts used, and customer interactions.
- Follow up with customers post-service to ensure satisfaction and address any further concerns.
Skills
- Strong background in automotive repair is preferred.
- Knowledge of automotive systems including shocks, struts, and brake repair.
- Excellent communication skills with the ability to convey technical information clearly to customers.
- Proven upselling skills with a focus on customer satisfaction.
- Ability to work collaboratively within a team while also being self-motivated.
Join us in delivering outstanding service to our customers while advancing your career in the automotive industry!
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
Ability to Relocate:
- Grinnell, IA 50112: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $55,000