What are the responsibilities and job description for the Referral Coordinator position at Griswold Care Pairing for Columbia?
JOB DESCRIPTION
Do you have a passion for helping others? Griswold Care is looking for a team player with excellent people skills who's compassion can make a difference in our client’s lives.
Description
The referral coordinator plays a key role in the daily operations of our office. Be ready for a fast-paced environment with heavy phone interaction, a lot of multi-tasking, and to love the relationships you'll be building with our clients and caregivers. Previous experience in home care is preferred.
Essential Functions
- Assist clientele with caregiver referrals based on their requested services needs
- Develop strong relationships with caregivers and clients to ensure outstanding client satisfaction.
- Participate in the caregiver recruitment and screening process.
- Conduct telephone intakes with new and/or potential clients.
- Perform initial home visit with potential clients to explain referral services, and obtain signed intake document as needed.
- Participate in internal audits of files to meet all company, state, and federal quality and compliance standards.
- Complete marketing home visits with new/existing clients as needed.
- Required to be on-call on a rotating basis.
- Perform other duties as assigned.
Desired Characteristics
- Nurturing ability (caring, empathetic, compassionate)
- Human services background or strong desire to help others
- Excellent customer service and interpersonal skills
- Ability to multi-task, coordinate, and plan for daily, weekly, and on-going referrals
- -Strong organizational skills and detail oriented; good documentation skills
- Intermediate level of computer skills to include knowledge of Microsoft Office
- Reliable transportation is needed
- Successful completion of a criminal background check and driving record is required.
