What are the responsibilities and job description for the Client Care Specialist position at Griswold Home Care for Sussex & Kent Counties?
Our Client Care Specialists help our community “live assured” by matching our clients and caregivers together. They work with the local team to ensure our clients have the best matched care and act as a case manager for ongoing needs of the clients.
Our “live assured” promise is driven our core pillars of the Griswold experience and baked into our job responsibilities.
Trusted Relationships: Our commitment to honesty and transparency assures the connections we build stay strong.
- Builds relationships with clients and their families to match them with caregivers who can provide the needed services.
- Build relationships with caregivers to match them with clients and assignments that fit their needs and improves retention.
- Complete monthly check-ins with clients, ensuring they are satisfied with the services we are providing.
- Check-ins will be a mixture of text, email, phone calls and in-person visits depending on the situation.
Care is Personal: Our work is about people, and we support their unique needs with respect, empathy and dedicated attention.
- Create a positive, thorough, and welcoming on-boarding experience for new clients.
- Complete weekly caregiver payroll and client billing reports.
- Provide individualized, professional support on payroll or billing questions that arise.
- Submit payroll and billing adjustments as needed.
- Keep scheduling system up to date and accurate with client schedules, contact information and preference.
ABOUT GRISWOLD HOME CARE
Griswold Home Care was founded by the late Jean Griswold in 1982, making us the oldest non-medical home care franchise organization in the country. As a pioneer in our industry, we support families by referring professional caregivers for personal care, homemaking, and companionship services. Our company was built on the timeless values of compassion and care—and these ideals are always at the heart of all we do. We are proud that the services we provide help our clients remain in the homes they love.
Our desire to give back led us to establish the Jean Griswold Scholarship Foundation, which assists individuals seeking to further their education in a care-related field. We hire hard-working, dedicated individuals who uphold our values and ensure our clients receive the top-quality care they need. To show our appreciation for all they do, we offer our employees above-average pay, robust appreciation programs, advance pay app and opportunities for growth and development to help them build rewarding careers.
Griswold Home Care is an equal opportunity employer committed to diversity and inclusion in the workplace. Accordingly, we prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
