What are the responsibilities and job description for the HIM Tech II position at Gritman?
Job Summary
We are seeking a detail-oriented and customer-focused HIM Technician II to join our Health Information Management Services Department. This role involves providing quality support services to customers, including patients, physicians, and employees. Responsibilities include release of information, document imaging, audit support, and other technical functions. The ideal candidate will prioritize confidentiality, treat others with kindness and respect, and maintain professionalism in all interactions.
Job Duties and Responsibilities
- Possess a working knowledge of hospital and departmental policies and procedures.
- Guide users on Electronic Health Record (EHR) functions for amendments, corrections, and retractions.
- Process and complete release of information requests in compliance with policy.
- Assist HIM Technician III (Operations Lead) with complex release of information requests.
- Retrieve electronic medical records for internal and external requests, such as audits or reviews.
- Provide information regarding medical records via telephone in accordance with policy.
- Analyze patient charts and merge duplicate medical record numbers.
- Prepare, scan, verify, and index paper documents into the EHR system.
- Assist with biweekly physician deficiency reporting.
- Maintain HIPAA compliance and confidentiality standards.
- Perform clerical, secretarial, and administrative tasks as needed.
- Support various departmental projects and goals.
- Communicate professionally with medical staff and clinic personnel.
- Practice AIDET principles: Acknowledge, Introduce, Duration, Explanation, Thank You.
- Adhere to safety standards and organizational expectations, including the Standards of Behavior and National Patient Safety Goals.
Job Requirements
Required Skills and Abilities:
- Excellent communication and customer service skills.
- Strong computer proficiency, including Microsoft Office products.
- Ability to organize work priorities and manage multiple tasks under time constraints.
- Attention to detail and strong problem-solving skills.
- Typing speed of 40 WPM and proficiency with 10-key.
- Familiarity with office equipment such as fax machines, photocopiers, scanners, and microfiche readers.
Preferred Qualifications:
- RHIT certification or HIT program graduate preferred.
- 2-5 years' experience in health information strongly preferred.
Physical Demands and Work Environment
Physical Demands:
- Lifting: Occasional lifting of up to 30 lbs. (e.g., boxes of records).
- Push/Pull: Minimal force required to move record carts for up to 300 yards.
- Fine Motor Skills: High degree required for data entry and handling documents.
- Sitting: Up to 7.5 hours per day, with data entry comprising 95% of tasks.
Work Environment:
- Work is conducted indoors and subject to interruptions and occasional deadlines.
- Exposure to cleaning chemicals and minimal biohazardous materials.
- Regular interaction with staff, physicians, patients, and vendors in a collaborative team environment.
Organizational Expectations
- Maintain a positive and professional demeanor, representing the organization.
- Promote a culture of safety and adhere to organizational standards for cleanliness, confidentiality, and patient communication.
- Stay up-to-date with trends, standards, and best practices relevant to the role.
- Participate in quality improvement initiatives and maintain compliance with all regulatory policies.
