Patient Navigator

Position Summary

We are seeking a compassionate and detail-oriented Surgical Patient Navigator to join our team. In this vital role, you will coordinate and guide patients through the surgical experience, ensuring clear communication, timely support, and a seamless care journey. You’ll serve as a key liaison between patients, families, medical staff, and external healthcare providers. This position demands a high level of empathy, organizational skill, and the ability to multi-task in a fast-paced healthcare environment. A thorough understanding of medical terminology and at least 2 years of healthcare experience are required.

Key Responsibilities

• Support patients and families through the surgical process with clear, compassionate communication.

• Perform registration functions for inpatient, outpatient, and contract services.

• Greet and assist patients and visitors both in-person and by phone.

• Help patients with transportation needs or notify family members as necessary.

• Maintain a clean, organized, and welcoming reception area.

• Assist with insurance and billing questions.

• Act as a liaison between patients and departments, ensuring accurate and timely information sharing.

• Participate in emergency procedures and support care teams as needed.

Qualifications

Required:

• Minimum of 2 years of healthcare or medical office experience, including customer service.

• Strong understanding of medical terminology.

• Proficiency in practice management systems and multiple EMRs.

• Excellent verbal and written communication skills.

• Ability to adapt to changing priorities and remain calm under pressure.

• Strong problem-solving and critical thinking abilities.

• Able to work both independently and collaboratively with cross-functional teams.

Preferred:

• Bachelor’s degree in a related field.

• Relevant education and certifications may substitute for experience.

Additional Requirements

• Populations Served: Neonatal, pediatric, adolescent, adult, and geriatric.

• Physical Demands: Includes light lifting, reaching, twisting, and extended periods of sitting and computer use.

• Environmental Conditions: Indoor clinical setting with occasional public contact and exposure to common germs and viruses.

Organizational Expectations

• Uphold a positive and professional representation of the organization at all times.

• Support a culture of safety and patient-centered care.

• Maintain confidentiality and compliance with HIPAA and organizational policies.

• Demonstrate a commitment to continuous improvement, learning, and collaboration.

• Provide exceptional customer service aligned with The Gritman Way.