What are the responsibilities and job description for the Patient Services Representative position at Gritman?
We're looking for an enthusiastic individual to join our team as a Patient Service Representative (also known as Admitting clerk or Registration). In this role, you'll be the face of our hospital services, providing top-notch customer service to our patients and visitors. You'll handle patient registration, explain financial requirements, verify insurance, and ensure compliance with safety codes and standards. This entry-level position is perfect for someone with basic computer skills and a passion for helping others. On-the-job training is provided, making it an excellent opportunity to kickstart your career in healthcare!
Benefits:
- Comprehensive Healthcare Coverage: Enjoy access to top-tier medical, dental, vision, and life insurance plans, all conveniently provided through our extensive network of trusted local providers.
- Rewarding Excellence: Earn extra compensation for achieving advanced credentials and specialized certifications, demonstrating your commitment to professional growth and expertise.
- Invest in Your Future: Take advantage of our generous educational and tuition reimbursement programs, supporting your continuing education and pursuit of higher degrees.
- Championing Work-Life Balance: Benefit from flexible schedules and a supportive environment that values your well-being, allowing you to maintain a healthy balance between work and life.
- Time Off Benefits: Generous time off, providing you with the necessary time to recharge and attend to personal and family needs.
- Competitive Compensation: Receive competitive market-based pay that recognizes your skills and experience.
Qualifications:
- Exceptional customer service skills
- Pleasant attitude and willingness to exceed expectations
- Ability to work independently with minimal supervision
- Basic computer skills required, high school diploma or equivalent preferred.
- Some experience or education in a medical office or hospital admissions preferred
Essential Functions:
As a Patient Service Representative, you'll be responsible for a variety of tasks, including:
- Opening and closing the building according to protocol
- Verifying cash box count and completing daily reports
- Collecting co-pays and outstanding balances
- Answering phones and checking voicemail
- Greeting patients and visitors with a friendly demeanor
- Checking in patients and updating demographic information
- Scanning and processing documents
- Assisting with financial policies and patient assistance applications
- Monitoring patient wait times and rescheduling appointments as needed
- Supporting coworkers and assisting with other tasks as required
Organizational Expectations:
- Maintain a positive and professional representation of the organization
- Promote a culture of safety for patients and employees
- Comply with organizational policies and procedures
- Demonstrate excellent customer service at all times
- Physical Demands: This role requires some physical activity, including lifting, reaching, bending, and standing. You'll also need good vision, hearing, and communication skills to interact effectively with patients and staff.
