Client Relationship Supervisor

Job Title: Client Relationship Supervisor

Comp Range (Base Commission): $70,000 - $100,000

Job Description:

Our client, an FAA Part 145 MRO is seeking a Client Relationship Supervisor to oversee and manage all aspects of client relationships within the organization with an emphasis on turboprops and high-performance piston aircraft. As a Client Relationship Supervisor, you will be responsible for maintaining and enhancing relationships with existing clients, as well as developing strategies to attract new clients in the turboprop and high-performance piston aircraft space. You will serve as the primary point of contact for clients, addressing their needs, resolving any issues, and ensuring overall customer satisfaction. Additionally, you will collaborate closely with internal teams to coordinate and deliver exceptional service and support to clients.

Responsibilities:

• Build and maintain strong relationships with clients, understanding their unique needs and requirements.
• Serve as the main point of contact for clients, responding to inquiries, resolving issues, and providing timely updates on projects or services.
• Develop and implement client retention strategies to maximize customer satisfaction and loyalty.
• Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services to existing clients.
• Conduct regular client meetings, presentations, and business reviews to assess client satisfaction, gather feedback, and identify areas for improvement.
• Coordinate with internal teams to ensure seamless service delivery and address any client concerns or complaints promptly.
• Stay updated on industry trends, competitors, and market conditions to provide insights and recommendations for client relationship strategies.
• Prepare reports and maintain accurate records of client interactions, sales activities, and customer feedback.
• Train and mentor junior client relationship team members, providing guidance and support as needed.

Qualifications:

• Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).
• Proven experience in client relationship management or a similar customer-facing role.
• Excellent interpersonal and communication skills, with the ability to build rapport and establish long-term relationships with clients.
• Strong negotiation and problem-solving abilities to address client concerns effectively.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Knowledge of the aviation industry and aircraft repair services is preferred but not mandatory.
• Proficiency in customer relationship management (CRM) software and other relevant tools.
• Exceptional organizational and time management skills to prioritize tasks and manage multiple client relationships simultaneously.

Benefits:

• Medical, Dental, and Vision
• Prescription Drug Benefits
• Life Insurance
• AD&D
• Long Term Disability
• HSA
• FSA
• 401K Matching
• Aircraft-Specific Maintenance Training, i.e. Gulfstream and Dassault Falcon Models ($30K value and up)
• Employee Assistance Program (EAP)

FAA145 Repair Station:

• Class 3 Airframe
• Class 1 Engine

Aircraft Type of Interest:

• Beechcraft Premier
• King Air (King Air 90 and 100, Super King Air 200, 300, and 350)
• Pilatus
• Cessna Caravan
• Piaggio
• Piper
• Cirrus