Customer Experience Associate

Are you a bilingual and enjoy the idea of working with internal and external customers in an office setting? Do have a background in customer service?

If you answered yes, we want to talk to you! We are looking for an extraordinary Customer Experience Associate.

HEART OF OUR CULTURE

• Do the Right Thing: Our team is made of people who stop when they see someone in need. That same sincerity shines through in our work.
• Go Above & Beyond: We bring our best: to the customers who trust us, the team members we believe in, and the communities we grow.
• Be Bold: Impossible is not in our vocabulary. The greater the challenge, the greater the opportunity to amaze.
• Care of Others: It’s not just about the incredible work we do, it’s about how we treat others.

No company is great because of one individual. It takes an entire team together to create something amazing. We work hard, we create and we are passionate.

WHAT OUR RAVING FANS ARE SAYING

• Six-time winner of the Oregonian Top Workplace
• Eight-time recipient of the Vancouver Business Journal Best in Business
• Eight-time honoree of the People's Choice Award for Landscaping
• Winner of the 2024 Best of Clark County
• Winner of the 2019 Building Excellence Award, along with two 2022 Residential Landscaping awards
• Winner of the 2018 People's Choice, Realtor's Choice and Professional's Choice for Best Landscaping for Street of Dreams
• Supporter of Young Life, Forward Edge, Clark County Food Bank, Salvation Army and Home with Heroes
• Recipient of the 2018 National Association of Landscape Professional's Gold Award
• Voted one of Washington's Best Outdoor Companies and Startups

Job Duties:

Customer Service:

• Provide customer service by answering phones, emails and web inquiries
• Managing incoming calls and customer service inquiries in ERP and schedule accordingly
• Greet customers, candidates and visitors

Office Assistance:

• Order uniforms, office supplies and safety supplies
• Maintain an organized office space for team
• Set the tone for the office environment and culture
• Order office snacks, food for meetings
• Assist with projects to support divisional managers
• Help wit booking out of town accommodations
• Other duties as assigned
• Many opportunities to volunteer!

WHAT WE OFFER

• Competitive wage
• Profit sharing
• 401(k) with generous match
• Paid time-off (PTO)
• Medical, dental and vision insurance
• Short-Term disability
• Life Insurance, AD&D Insurance
• Company provided cell phone, laptop and apparel
• Company vehicle
• Company team building events
• In-office snacks

Ideal fit for GRO:

• Customer service experience, preferred
• Bilingual (Spanish), required
• QuickBooks experience, preferred
• Detail oriented and dependable

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

GRO Outdoor Living is strongly committed to equal employment opportunity in all of its employment practices. Managers and supervisors are required to recruit, employ, train, transfer, promote, pay, discipline, layoff and discharge from employment employees solely on the basis of individual qualifications and performance and/or according to the standards and policies outlined in our employee handbook, and related policies. Decisions involving any aspect of the employment relationship are made without regard to an employee's race, color, creed, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender presentation, political affiliation, or any other status or characteristics protected under any applicable federal or state law.

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Language:

• Spanish (Preferred)

Ability to Relocate:

• Vancouver, WA 98665: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $23