What are the responsibilities and job description for the Customer Service Specialist position at Groe Advisors LLC?
Summary:
A great communicator who can simplify complex concepts into clear, easy-to-understand terms and a product guru with a desire to understand the details of how and why things work.
Responsibilities:
· Interface with other departments and branches to help resolve customer complaints
· Stock evaluations to verify customer complaints and monitor dated material
· Contact suppliers regarding returns and replacements for customer rejections
· Generate customer replacement purchase orders and restock charges
- Identify recurring trends, suggest solutions, and work on resolution implementation
· Ship and acknowledges all credits generated from customer returns
· Investigate customer complaints and record results
· Make purchase order adjustments as required
· Process sales order cancellations and charges
· Other duties as assigned by management
Qualifications:
· Excellent computer and problem-solving skills
· Professional communication skills with all levels of customers and suppliers
· Basic analytical/accounting skills
Education, Experience, Licenses and Certifications:
· Bachelor's degree
· 2 years of customer care or customer support experience
Job Types: Full-time, Temp-to-hire
Pay: $21.00 - $23.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to Commute:
- Marlborough, MA 01752 (Required)
Work Location: In person
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- Health insurance
Shift:
- Day shift
Application Question(s):
- Are you ok with a temp to perm?
Education:
- Associate (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
- Microsoft Office: 2 years (Preferred)
Ability to Commute:
- Marlborough, MA 01752 (Required)
Work Location: In person
Salary : $20 - $23
