What are the responsibilities and job description for the Tech Support Specialist Level 1 position at Groendyke Transport?
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Summary
Location: Enid Office Reports To: Tech Support Supervisor
Exempt Classification: Non-Exempt Date Last Revised: August 11, 2020
Job Purpose
This position provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Description
- Answer and respond to internal customers’ calls and emails regarding packaged and specialized software, office automation, and hardware.
- Resolve minor problems or provide immediate end-user training with the goal of reducing programmer’s time to handle these situations.
- Communicate, escalate, and prioritize problems that cannot be resolved in a timely fashion.
- Track all problems after hand-off, including the user call back to confirm the problem is resolved.
- Log all problems and their resolution in a database that can be queried by tech support to solve similar problems.
- Build and load PCs as necessary to support the users.
- Administration of Telco equipment
- Set up user accounts on various systems, including being knowledgeable of the security requirements.
- Stay current on in-house developed or specialized software and all changes and new releases of the software used within the organization.
- Work well with technical staff and end-users.
- Test and clean equipment
- Test new software.
- Perform daily program completion verification.
- Perform other duties as assigned.
- Regular sustained attendance.
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Additional Job Description
Education and Experience Requirements
- May require an associate’s degree or related technical training and 0-2 year’s experience.
- Dependable and punctual.
- Work in an environment with many interruptions.
- Good phone etiquette skills required.
Computer Equipment and Software Requirements
- Must be computer literate (E-mail, MS Office, etc.)
Additional Preferred Qualifications
- Associate’s degree or higher
