What are the responsibilities and job description for the Senior Operations Manager position at Groombuggy Inc.?
About Us
Barkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives and entrepreneurs using a tech-driven startup approach to disrupt and modernize the industry. Driven by our mission to bring convenience and luxury to pet parents, we're proud to have nearly 200 vans on the road in California, Arizona, Colorado, Texas, Georgia, North Carolina, and Virginia. We have no plans to slow down our expansion and would love for you to join us in building the next modern national pet brand!
About This Role
Simply put - you love building teams, managing people, creating operational efficiencies and you love dogs! The role is a great blend of leadership and business performance management. As a Senior Grooming Operations Manager (Senior GOM) at Barkbus, you will be responsible for building, growing, inspiring, and empowering a fantastic team of Barkbus Pet Stylists within your designated territory. The Senior GOM will ensure that all Pet Stylists are prepared and equipped to deliver world-class grooming and customer service each and every day.
The ideal candidate understands how to empower and inspire while creating a healthy and positive environment for Pet Stylists to work in. You lead from the front by creating and implementing strategies and processes to achieve success for your territory. You mix your business acumen with your passion for operational excellence to simplify processes and enhance the performance of the territory. You are a dog-lover at heart, are both strategic and hands-on, and are excited by the challenge of building a start-up.
Role & Responsibilities
- Oversee operations across Northern California to drive regional revenue growth and profitability.
- Accountable for team performance of 30 Pet Stylists, including but not limited to team training, engagement, attendance, productivity, rebooking, and customer experience.
- Leverage data and operational metrics to assess performance, identify trends, and implement improvements that drive key business outcomes.
- Act as the primary point of contact for day-to-day service and scheduling escalations to ensure the customer experience is always world-class.
- Drive safety, efficiency, and effectiveness in all aspects of grooming operations including mobile services and hub inventory.
- Tackle key business priorities, scale best practices, and implement operational improvements in partnership with cross-functional peers.
- Demonstrate strong project management skills - planning and executing projects of varying urgency and scope with minimal guidance.
- Embody the Barkbus core values and ensure Pet Stylist accountability towards them.
- Other engaging ad-hoc duties and projects may be assigned.
Who You Are
Qualifications & Experience
Compensation & Benefits
Equal Opportunity
Barkbus is an equal-opportunity employer who celebrates diversity. Come as you are.
Salary : $115,000 - $130,000
