What are the responsibilities and job description for the Operations Manager position at Groombuggy?
About Barkbus
Barkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives and entrepreneurs using a tech-driven startup approach to disrupt and modernize the industry. Driven by our mission to bring convenience and luxury to pet parents, we're proud to have nearly 200 vans on the road in California, Arizona, Colorado, Texas, Georgia, North Carolina, and Virginia. We have no plans to slow down our expansion and would love for you to join us in building the next modern national pet brand!
About This Role
Simply put - you love building teams, managing people, creating operational efficiencies and you love dogs! The role is a great blend of leadership and business performance management. As a Grooming Operations Manager (GOM) at Barkbus, you will be responsible for building, growing, inspiring, and empowering a fantastic team of Barkbus Pet Stylists within your designated territory. The GOM will ensure that all Pet Stylists are prepared and equipped to deliver world-class grooming and customer service each and every day.
The ideal candidate understands how to empower and inspire while creating a healthy and positive environment for Pet Stylists to work in. You lead from the front by creating and implementing strategies and processes to achieve success for your territory. You mix your business acumen with your passion for operational excellence to simplify processes and enhance the performance of the territory. You are a dog-lover at heart, are both strategic and hands-on, and are excited by the challenge of building a start-up.
Role & Responsibilities
- Lead and support a team of 10 Pet Stylists, driving performance and fostering growth with the goal of expanding the team to 20 by the end of 2025.
- Embody the Barkbus core values and ensure Pet Stylist accountability towards them.
- Drive safety, efficiency, and effectiveness in all aspects of grooming operations including mobile services and hub inventory.
- Accountable for team performance including but not limited to attendance, productivity, rebooking, and customer experience.
- Act as the primary point of contact for day-to-day service and scheduling escalations to ensure the customer experience is always world-class.
- Own customer experience for the territory and work directly with pet parents to ensure the quality of service is as expected.
- Prioritize ongoing training, development, and engagement for Pet Stylists.
- Develop and maintain productive relationships with internal cross-functional teams.
- Other engaging ad-hoc duties and projects may be assigned.
Who You Are
Qualifications & Experience
Compensation & Benefits
Equal Opportunity
Barkbus is an equal-opportunity employer who celebrates diversity. Come as you are.
Salary : $85,000 - $95,000
