What are the responsibilities and job description for the Customer Service Dispatcher position at Groome Transportation (ND)?
Job Description:
Responsible for directly monitoring, coordinating and overseeing the daily scheduled route operation of the vehicle, all while providing excellent customer service
Job Requirements:
Preferred Skills
Responsible for directly monitoring, coordinating and overseeing the daily scheduled route operation of the vehicle, all while providing excellent customer service
- Answer phones
- Use two-way radio to dispatch vehicles as needed
- Monitor vehicles using GPS tracking
- Communicate with drivers to maintain proper headways and spacing
- Communicate traffic or maintenance issues that
- Check road conditions/accidents on major routes and assess re-route possibilities
- Direct drivers on the radio about reroutes and accidents that effect service to customers
- Review driver schedules to ensure proper staffing
- Alert Operations Manager and Admin Assistant of any upcoming staffing issues
- Give drivers vehicle and route assignment
- Direct drivers as needed in absence of the Operations Manager
- Work varied shifts as needed
- Perform other duties as required
Job Requirements:
- High School diploma or equivalent
- At least one 1-year experience handling multiple phone lines
- Software experience with Word, Excel, and Outlook and other Internet applications
- Prior experience working with a transportation system and GPS functions
- Ability to sit in one position for prolonged periods of time viewing a computer screen
- Must pass pre-employment drug test
- Complete pre-employment background check
- Ability to communicate effectively in English
Preferred Skills
- Excellent verbal communication and customer service skills
- Flexible
- Manage multiple priorities
- Effective verbal communication skills with employees and customers
- Excellent phone and radio etiquette
- Ability to handle a high stress environment
- Knowledge of company safety standards, guidelines and requirements
