Operations Manager

Company Overview

Groome Transportation, headquartered in Richmond, Virginia, is a leading specialty ground transportation provider with a rich history dating back to 1934. We operate across multiple states, offering safe and reliable airport shuttle services and contracted campus transit solutions for academic institutions and hospitals.

Summary

The Operations Manager is responsible for the overall operations of a Campus Shuttle location and for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Campus Operations Department.

Responsibilities

• Oversee the operation, growth, and development of the campus shuttle services
• Supervise team, overseeing their development and training, making sure all employees are cross trained
• Driver and Office schedule

- Avoid overtime

- Ensure driver schedule allows drivers the mandated 8 hours off and does not exceed 10 hours of driving or 15 hours of on duty time

- Ensure department supervisors are aware of any drivers scheduled for charter

• Monitor the charter bookings to ensure we do not overcommit our equipment
• Provide the University with the required reports and other data daily, weekly and monthly as requested
• Attend customer meetings as required
• Train and hire staff to keep up with labor demands of the campus service
• Hire CDL drivers to meet demands of campus service
• After hours on call as scheduled

- Additional on call required during inclement weather

- After hours on call includes office coverage if an employee calls out and no one else is available to work

- After hours driver emergencies to include roadside emergencies, driver call out and accidents

• Customer service training of all employees

- Ensure that all employees uphold the company standard for customer service and conduct themselves on the phone and the bus accordingly

• Assist with driver and office payroll of all employees
• Maintain invoicing spreadsheets for accounts payable
• Assist with Driver logs
• Help create and maintain DOT driver files, ensuring new hires have completed all necessary screenings and submitted proper documentation
• Complete all random drug testing for department before quarterly deadline
• Assist with duties as delegated by Regional Manager during times of audit prep
• Reasonable Suspicion training
• Ensure all dispatch personal have been trained and are proficient with accident and drug testing training
• DOT compliance
• Other duties as required

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree, or equivalent experience
• Five (5) years transportation or logistics management experience; at least three (3) of those years managing upwards of 15 employees
• Valid Class B CDL with air brakes and passenger endorsements
• Working knowledge of DOT and safety regulations
• Software experience with Word, Excel, and Outlook and other Internet applications
• Must pass pre-employment drug test
• Complete pre-employment background check
• Ability to communicate effectively in English

PREFERRED SKILLS

• Ability to successfully multi-task
• Excellent verbal and written communication skills with associates, customers and management
• Ability to effectively motivate and coach associates
• Experience setting goals and objectives, as well as development plans
• Ability to succeed in and handle a high stress environment
• Strong inter-personal and conflict resolution skills
• Strong decision making, information management and problem analysis ability
• Set and achieve goals and objectives
• Ability to delegate, create a supportive working environment and cultivate a strong emphasis on teamwork
• Highly detail-oriented
• Familiarity with route planning
• Ability to plan ahead and project service needs to maintain proper staffing

Job Type: Full-time

Pay: $75,000.00 - $82,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $75,000 - $82,000