Lead Hostess / Host

Job Type

Full-time

Description

Groot Hospitality employs team members who demonstrate a passion for hospitality and dedication to company values and customer service. We are a diverse organization that provides the opportunity to excel in a fast paced multicultural environment. We are always looking for passionate people who will embrace our belief of hospitality, company growth and customer experience. Our commitment to diversity, teamwork, and integrity are indicative of the service we provide to our guests. We offer career opportunities with work/life balances, as well as a rewarding career experience.

We are looking to hire dependable people who want to continue learning and will have a positive "can do" attitude. Compensation is competitive and it is based on experience. Candidate must work well under pressure and have excellent communication skills

As a Lead Hostess/Host, you help set the standards by which our restaurant is judged in your personal appearance, your disposition, and your attitude towards the guest. You are always in full view of the guest. You only get one opportunity to make a first impression.

Due to the nature of our business, this position is required to work weekends and holidays.

• Leads and supports the host team in delivering a warm, welcoming, and consistent guest experience.
• Oversees daily host operations including reservations, seating charts, and door flow management.
• Greets guests promptly and by name when possible, creating a memorable first impression.
• Manages and updates host manuals and SOPs in alignment with current service standards and protocols.
• Ensures all host team members maintain proper appearance, uniform standards, and adhere to grooming policies.
• Prepares and communicates reservation notes, VIPs, and pacing expectations to the management.
• Maintains complete knowledge of the menu, venue layout, VIP guests, and table/station assignments.
• Responsible for scheduling the host team in accordance with business volume and pars provided by the Department Manager.
• Monitors waitlist and reservation accuracy, communicating real-time updates to kitchen and management.
• Ensures menus are clean, current, and in good condition; replaces damaged menus as needed.
• Frequently checks in with waiting guests to ensure they feel acknowledged and updated on table status.
• Follows food safety and health department standards at all times.
• Resolves guest concerns with professionalism and a guest-first approach, escalating to management when necessary.
• Participates in all required meetings, trainings, and continuous improvement initiatives.
• Demonstrates full-time schedule flexibility, including availability on evenings, weekends, and holiday.
  
  

Requirements

The requirements for this position include but are not limited to:

Knowledge And Skills

• High school diploma or equivalent. (preferred)
• Minimum of 1 year of experience.
• Fluent in English.
• Excellent communication skills.
• Ability to multi-task.
• Attention to detail, cleanliness and safety.
• Patience and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.