What are the responsibilities and job description for the Service Advisor position at Groove Subaru?
Job Description
Job Description
Description : Position Overview :
A Service Advisor initiates automotive services and repairs by communicating with customers to ascertain the maintenance services requested. In addition, they verify any warranty and service contract coverage; identify and inform customers of any additional vehicle maintenance or repair opportunities deemed valuable to maintain vehicle safety and performance; develop estimates and secure commitments to perform work; write repair orders and maintain customer rapport and records. The Service Advisor is an excellent opportunity to experience the day-to-day operations of the service department. Whether answering and making phone calls and emails or assisting service customers face to face, you’ll be responsible for ensuring every customer has a positive, lasting experience.
Who You Are :
- You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
- You are professional, career-minded, with character, skill, and drive
- You have a minimum of 2 years in automotive service
- You value continual training & professional development
- You have a proven ability to set and achieve targeted goals
- You consistently meet or exceed productivity and service standards
- You possess exceptional communication, organization, and follow-up skills
- You work as a team player and interact with customers, managers, and co-workers in a professional, courteous manner
- You have keen technical skills and thrive on learning
Essential Job Functions :
Requirements :
