Service Director

Groove Subaru is a well-established, customer-focused automotive dealership committed to excellence in service and satisfaction. We are seeking an experienced and driven Automotive Service Director to lead our service department and help take our operations to the next level.

Job Summary:
As the Automotive Service Director, you will oversee the entire service department, ensuring high-quality customer service, efficient operations, and the achievement of financial and operational goals. You’ll be responsible for managing a team of technicians, advisors, and support staff while building strong customer relationships and maintaining high CSI scores.

Responsibilities:

• Lead and manage the service department team, including hiring, training, and performance management.
• Oversee daily operations to ensure efficiency, profitability, and customer satisfaction.
• Monitor service metrics, budgets, and KPIs to meet or exceed company goals.
• Ensure compliance with safety regulations, company policies, and OEM standards.
• Handle customer concerns and provide timely resolutions to ensure customer retention.
• Collaborate with parts and sales departments to align departmental efforts.
• Maintain inventory control and proper equipment maintenance schedules.

• 5 years of experience in automotive service management, with a proven track record of success.
• Strong leadership, communication, and organizational skills.
• Knowledge of dealership service department operations, DMS systems (e.g., CDK, Reynolds & Reynolds), and manufacturer guidelines.
• Ability to multitask, make decisions under pressure, and foster a team-oriented environment.
• Valid in-state driver's license and have and maintain an acceptable, safe driving record
• Able to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States