What are the responsibilities and job description for the Express Service Advisor position at Groove Toyota?
Job Description
Job Description
Description : Position Overview
We are seeking a dynamic and customer-focused Express Service Advisor to join our automotive team. In this role, you will be the key liaison between our customers and our service technicians, ensuring that every visit is a seamless and positive experience. You will assist customers with their vehicle maintenance needs, provide accurate service recommendations, and coordinate with the express service team to deliver high-quality service efficiently.
This is an excellent opportunity for someone with a passion for cars, outstanding communication skills, and a desire to work in a fast-paced environment where customer satisfaction is the top priority.
Responsibilities :
- Greet customers promptly and professionally upon their arrival.
- Identify vehicle service needs by listening to customers and conducting walk-around inspections.
- Provide clear and accurate service recommendations and explain maintenance procedures.
- Prepare work orders for the express service team and coordinate workflow to ensure timely completion.
- Keep customers informed of their vehicle’s status and address any questions or concerns.
- Conduct final checks on completed vehicles to ensure quality and customer satisfaction.
- Promote additional services or products that enhance vehicle performance.
- Maintain a clean and organized work environment, adhering to all company policies and safety regulations.
Requirements :
