What are the responsibilities and job description for the Enterprise Support Manager position at Groq?
About Groq
Groq delivers fast, efficient AI inference. Our LPU-based system powers GroqCloud™, giving businesses and developers the speed and scale they need. Headquartered in Silicon Valley, we are on a mission to make high performance AI compute more accessible and affordable. When real-time AI is within reach, anything is possible. Build fast.
Enterprise Support Manager
Missiion: At Groq, we're dedicated to empowering developers and companies to build AI applications that transform industries and improve lives. As our Enterprise Support Manager, you'll play a critical role in ensuring the success of our largest and most strategic accounts, providing exceptional support and guidance to help them achieve their goals.
Responsibilities & Opportunities in this Role:
Compensation: At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, the base salary range is $141,865 - $232,300, determined by your skills, qualifications, experience and internal benchmarks.
Location: Groq is a geo-agnostic company, meaning you work where you are. Exceptional candidates will thrive in asynchronous partnerships and remote collaboration methods. Some roles may require being located near our primary sites, as indicated in the job description.
At Groq: Our goal is to hire and promote an exceptional workforce as diverse as the global populations we serve. Groq is an equal opportunity employer committed to diversity, inclusion, and belonging in all aspects of our organization. We value and celebrate diversity in thought, beliefs, talent, expression, and backgrounds. We know that our individual differences make us better.
Groq is an Equal Opportunity Employer that is committed to inclusion and diversity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, disability or protected veteran status. We also take affirmative action to offer employment opportunities to minorities, women, individuals with disabilities, and protected veterans.
Groq is committed to working with qualified individuals with physical or mental disabilities. Applicants who would like to contact us regarding the accessibility of our website or who need special assistance or a reasonable accommodation for any part of the application or hiring process may contact us at: talent@groq.com. This contact information is for accommodation requests only. Evaluation of requests for reasonable accommodations will be determined on a case-by-case basis.
Groq delivers fast, efficient AI inference. Our LPU-based system powers GroqCloud™, giving businesses and developers the speed and scale they need. Headquartered in Silicon Valley, we are on a mission to make high performance AI compute more accessible and affordable. When real-time AI is within reach, anything is possible. Build fast.
Enterprise Support Manager
Missiion: At Groq, we're dedicated to empowering developers and companies to build AI applications that transform industries and improve lives. As our Enterprise Support Manager, you'll play a critical role in ensuring the success of our largest and most strategic accounts, providing exceptional support and guidance to help them achieve their goals.
Responsibilities & Opportunities in this Role:
- Provide white-glove support to Enterprise accounts, including testing, onboarding, technical troubleshooting, and urgent issue handling.
- Collaborate with cross-functional teams to develop and implement customized solutions for Enterprise accounts.
- Build strong relationships with key stakeholders, including engineering, sales, solution architects, product management, and executives.
- Develop and maintain a deep technical understanding of Groq's products and services, as well as the needs and goals of our Enterprise customers.
- Stay up-to-date with industry trends and developments, and apply this knowledge to improve support strategies.
- Develop and maintain metrics and reports to track key performance indicators, such as customer based usage and performance, customer satisfaction, and account activity
- Identify and escalate complex issues to senior leadership, and work with them to develop solutions.
- Collaborate with other teams, including sales, marketing, and product, to ensure alignment and effective communication
- 5 years of experience in customer support, developer support, or a related field.
- Proven track record of success in supporting large and complex accounts, with a focus on building strong relationships and complex technical troubleshooting and support.
- Strong analytical and problem-solving skills, with the ability to think critically and strategically.
- Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
- Strong practical understanding of the AI industry with hands-on experience building AI applications.
- Humility - Egos are checked at the door
- Collaborative & Team Savvy - We make up the smartest person in the room, together
- Growth & Giver Mindset - Learn it all versus know it all, we share knowledge generously
- Curious & Innovative - Take a creative approach to projects, problems, and design
- Passion, Grit, & Boldness - no limit thinking, fueling informed risk taking
Compensation: At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, the base salary range is $141,865 - $232,300, determined by your skills, qualifications, experience and internal benchmarks.
Location: Groq is a geo-agnostic company, meaning you work where you are. Exceptional candidates will thrive in asynchronous partnerships and remote collaboration methods. Some roles may require being located near our primary sites, as indicated in the job description.
At Groq: Our goal is to hire and promote an exceptional workforce as diverse as the global populations we serve. Groq is an equal opportunity employer committed to diversity, inclusion, and belonging in all aspects of our organization. We value and celebrate diversity in thought, beliefs, talent, expression, and backgrounds. We know that our individual differences make us better.
Groq is an Equal Opportunity Employer that is committed to inclusion and diversity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, disability or protected veteran status. We also take affirmative action to offer employment opportunities to minorities, women, individuals with disabilities, and protected veterans.
Groq is committed to working with qualified individuals with physical or mental disabilities. Applicants who would like to contact us regarding the accessibility of our website or who need special assistance or a reasonable accommodation for any part of the application or hiring process may contact us at: talent@groq.com. This contact information is for accommodation requests only. Evaluation of requests for reasonable accommodations will be determined on a case-by-case basis.
Salary : $141,865 - $232,300
