What are the responsibilities and job description for the Patient Experience Associate position at Gross Family Practice?
Provide telephone and in-person receptionist duties for the health clinic including; Greet and welcome patients, guests and business representatives; determine their needs and put them in contact with appropriate staff. Receive incoming calls and answer routine inquiries; screen and/or transfer calls to the appropriate member of the team. Take messages, or forward to voice mail, for all staff. Monitor and manage the general tidiness of the waiting room Attend to patient behaviors in the waiting room by listening, supporting, validating and in the case of disruptive behaviors employing de-escalating techniques. Work up patient when the nurse is out of the office. Referrals. Work the fax server.
Job Types: Full-time, Contract
Pay: $13.00 - $18.31 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
Salary : $13 - $18