Yacht Club Retail Shop Attendant

Position Title: Grog Shop Associate

Department: Grog Shop Retail Store Operations

Division: Membership and Marketing

Reports to: Grog Shop Captain/Supervisor ➔ Marketing Director ➔ Membership Director

Supervises: None

Company Summary: With over a century of rich history, the Grosse Pointe Yacht Club stands as a proud symbol of tradition, camaraderie, and a love for life on the water. While honoring our legacy, we also embrace a spirit of innovation driven by a desire to enhance our member experience in every way possible. We seek dedicated individuals who share our passion for hospitality and aspire to make a meaningful impact in our community. Whether you're a professional exploring a long-term career, seeking supplemental income, or a local resident looking for a fun summer job—we invite you to consider charting your course with us.

Position Summary: The position of Grog Shop Attendant is responsible for processing sales and maintaining daily operations at the Grog Shop as well as the surrounding areas of the store. Work will generally be performed in an indoor environment, with occasional exposure to outdoor conditions in adjacent areas.

Employment Status: Most new and returning employees are hired under a seasonal employment status. Seasonal employees can typically expect a consistent schedule from approximately April to October each year. At the end of each respective season, employees are encouraged to submit requests to transition to either year-round part-time or full-time status. Approval of these requests will be contingent upon the needs of the Club and the employee's performance track record.

Qualifications:

• Minimum high school diploma or equivalent experience preferred; must be 18 years of age
• Two or more years of experience preferred
• Ability to work flexible hours, including key holidays, evenings, and weekends
• Demonstrated strong organizational skills
• Excellent interpersonal and communication skills
• Physical capability to withstand prolonged periods of standing, walking, bending, reaching, and twisting
• Ability to consistently lift over 50 lbs
• Valid driver’s license and a clean criminal record

Duties:

• Serve as a positive role model by:
  • Embodying Club values and high standards that all members and staff are expected to uphold
  • Effectively utilizing the various digital platforms used by the Club
  • Maintaining a collaborative and friendly demeanor while working to improve the member experience
  • Always representing the Club well

• Provide key assistance to the Club by:
  • Executing opening and closing protocols
  • Processing sales through the POS system
  • Providing concierge services at the request of members and their guests
  • Cleaning the Grog Shop and surrounding areas daily
  • Assisting the Harbor Staff as necessary

• Evaluation criteria include but are not limited to:
  • Successful alignment with Club values and professional standards
  • Exhibiting a collaborative spirit when working with members and staff
  • Demonstrating the ability to make appropriate choices, especially in stressful situations
  • Maintaining good hygiene and a professional appearance
  • All duties as outlined in this position profile