Receptionist & Office Assistant

At GMKE, we know that great talent is the key to achieving the best outcomes for our clients and customers. For the last 15 years, our talented attorneys have built a distinguished reputation as unyielding advocates to insureds facing litigation and trusted partners to insurance companies seeking to responsibly manage liabilities.

We’ve done this by putting our mission at the center of everything we do, living our values, and taking a real approach to every case – resulting in consistently excellent outcomes in the courtroom.

Who We Are

Groth, Makarenko, Kaiser & Eidex is a premier civil defense firm in the Southeast building the future of insurance defense to ensure the best outcome for every carrier and every insured, in every case.

Our values – sincerely diligent, honorably competitive, accountability, client service, and united in collaboration – shape the way we approach each case and every relationship, acting as our guiding light in all that we do. GMKE is more than just a firm; it’s a community of diverse, growth-minded people, each drawn to our dynamic environment and mission, as we expand our reach throughout the Southeast.

Your Future At GMKE

At GMKE, we're dedicated to building careers that are as fulfilling as they are impactful. Discover what you’ll find at a firm with a progressive approach to fostering truly rewarding professional experiences.

• Growth: With an ambitious mission, inertia is impossible—you’ll never be left behind as the firm moves forward. Whether you’re new to this area of law or a seasoned veteran, you’ll have ongoing opportunities to take on new tasks, responsibilities, and roles.
• Mentorship & Support: Our partners' doors have been open since day one, and that’s still true today. Our partners, most experienced attorneys, and talented staff members genuinely enjoy sharing their knowledge and shaping the next generation of legal professionals.
• Keeping Work & Life Balanced: With PTO policies designed for your unique position, a variety of paid holidays, one work-from-home day each week, abbreviated workweeks, and realistic, achievable goals, work and life can harmonize seamlessly.
• Empowerment: At GMKE, everyone has true ownership over their work and the freedom to approach it in a way that makes sense to them. Diving right into your role isn’t just encouraged—it’s essential. That means you'll be on an accelerated growth path from Day 1.
• Journey of Learning: We continue to increase our investment in training, education, and resources to support your growth. We believe that learning is a lifelong journey, and we’re committed to providing the tools you need to thrive at every stage of your career.
• Culture & Community: Friendliness, reciprocity, appreciation, great relationships, and good times are pillars of our culture. Joining us means joining a true community, where interactions are always warm and collaboration is encouraged. You're invited to regular events designed for fun and fellowship with your colleagues.

About The Role

As the onsite Receptionist & Office Assistant, you are the first point of contact for callers and visitors, making you an essential part of our operations. You will handle inquiries appropriately with the highest level of service as you create a welcoming and professional atmosphere for all visitors. Beyond reception duties, you will drive the firm’s operations by ensuring mail, supplies, and the office suit are well-managed. You will also provide general office support across departments, assisting with employee onboarding, events, and other administrative tasks.

Responsibilities

• Greet visitors warmly and professionally and direct them to the appropriate point of contact and/or meeting location
• Handle incoming calls from adjusters, clients, and other parties with impeccable service, identifying when an attorney or paralegal is needed
• Filter out vendor solicitations from both callers and visitors to prevent unnecessary inquiries from reaching staff
• Receive, scan, and distribute incoming mail and packages, including legal documents, medical records, and settlement checks with urgency and accuracy
• Process all outgoing mail and packages daily, coordinating with mail carriers as needed
• Routinely check and maintain organization and cleanliness in all common areas, including keeping reception area drinks stocked, pushing in conference room chairs, and running the dishwasher
• Assist with event logistics, including ordering food, setting up rooms, and coordinating other arrangements
• Provide general office support across all departments and field administrative tasks and requests as needed
• Order a variety of supplies and manage inventory, ensuring stock levels are maintained and replenished in a timely manner
• Set up offices for new hires, ensuring workspaces are properly prepared and organized
• Organize and prepare gifts for holidays, events, and special occasions
• Tackle additional tasks as assigned with ease and adapt to changing responsibilities necessitated by the firm's growth

Qualifications

• 6 months to 1 year of experience in office administration, reception, or a similar role preferred, ideally in a law firm or high-volume call/mail environment
• Comfortable working fully onsite
• Strong service-oriented attitude, willing to handle requests from across the organization
• A "no task is beyond my scope" attitude and willingness to take on tidying, cleaning, and other hands-on tasks that contribute to a well-maintained facility
• Ability to operate effectively in gray areas, adjusting to changing priorities, evolving processes, and firm growth
• Ability to maintain strict confidentiality related to sensitive documents and visitors
• Critical thinking and problem-solving skills with the ability to scope straightforward tasks with minimal direction
• Resourceful, proactive, and able to independently research and develop solutions when faced with unfamiliar tasks or challenges
• Task-driven with excellent follow-through
• Understanding and respect for chains of command and how to operate effectively within them
• Comfortable working in a high-performing environment with regular feedback, demonstrating the ability to absorb input, adjust accordingly, and bounce back quickly
• Technologically proficient and able to quickly learn and use various office tools and software

Diversity At GMKE

GMKE is committed to providing equal employment opportunities to all applicants and employees, fully complying with state, federal, and local laws that prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable law. We strive to build a team that reflects the diversity of the communities and clients we serve, recognizing that varied perspectives and experiences enhance both our workplace and our approach to client needs.