Senior Billing Specialist

At GMKE, we know that great talent is the key to achieving the best outcomes for our clients and customers. For the last 18 years, our talented attorneys have built a distinguished reputation as unyielding advocates to insureds facing litigation and trusted partners to insurance companies seeking to responsibly manage liabilities.

We’ve done this by putting our mission at the center of everything we do, living our values, and taking a real approach to every case – resulting in consistently excellent outcomes in the courtroom.

Who We Are

Groth, Makarenko, Kaiser & Eidex is a premier civil defense firm in the Southeast building the future of insurance defense to ensure the best outcome for every carrier and every insured, in every case.

Our values – sincerely diligent, honorably competitive, accountable, client serving, and united in collaboration – shape the way we approach each case and every relationship, acting as our guiding light in all that we do. GMKE is more than just a firm; it’s a community of diverse, growth-minded people, each drawn to our dynamic environment and mission, as we expand our reach throughout the Southeast.

Your Future At GMKE

At GMKE, we're dedicated to building careers that are as fulfilling as they are impactful. Discover what you’ll find at a firm with a progressive approach to fostering truly rewarding professional experiences.

• Growth: With an ambitious mission, inertia is impossible—you’ll never be left behind as the firm moves forward. Whether you’re new to this area of law or a seasoned veteran, you’ll have ongoing opportunities to take on new tasks, responsibilities, and roles.
• Mentorship & Support: Our partners' doors have been open since day one, and that’s still true today. Our partners, most experienced attorneys, and talented staff members genuinely enjoy sharing their knowledge and shaping the next generation of legal professionals.
• Keeping Work & Life Balanced: With PTO policies designed for your unique position, a variety of paid holidays, one work-from-home day each week, abbreviated workweeks, and realistic, achievable goals, work and life can harmonize seamlessly.
• Empowerment: At GMKE, everyone has true ownership over their work and the freedom to approach it in a way that makes sense to them. Diving right into your role isn’t just encouraged—it’s essential. That means you'll be on an accelerated growth path from Day 1.
• Journey of Learning: We continue to increase our investment in training, education, and resources to support your growth. We believe that learning is a lifelong journey, and we’re committed to providing the tools you need to thrive at every stage of your career.
• Culture & Community: Friendliness, reciprocity, appreciation, great relationships, and good times are pillars of our culture. Joining us means joining a true community, where interactions are always warm and collaboration is encouraged. You're invited to regular events designed for fun and fellowship with your colleagues.

Responsibilities

• Collaborate with firm personnel to ensure accurate setup of new clients and matters in eBilling platforms such as Workday, Legal Exchange, and Collaborati
• Manage the electronic invoice submission process through payment, tracking exclusions, appeals, and deadlines
• Monitor new timekeepers to ensure they are included in approved rate cards for efficient invoice approval and payment
• Ensure monthly eBilling is completed by firm deadlines
• Generate and distribute monthly prebills for attorneys, incorporating edits before final invoicing via eBill or mail
• Review and verify the accuracy of billing and supporting documentation, including cost backup documentation
• Prepare and process mark-downs in accordance with firm policy, working closely with the Director of Finance
• Ensure eBilling guidelines are properly documented in matter notes
• Address and respond to inquiries regarding electronic billing issues, following up in a timely manner to ensure resolution
• Identify and proactively address errors that may cause delays in invoice uploads or rejections
• Research and resolve billing discrepancies, ensuring compliance with client billing guidelines for a portfolio of 31 clients
• Maintain strict confidentiality of client and firm matters
• Utilize Tabs3 for billing operations; proficiency in Microsoft Word, Excel, and Outlook required
• Maintain a thorough understanding of firm, client, matter, and exception rates, including discounts
• Work with various billing portals, including Legal Exchange, Workday, and Collaborati
• Professionally communicate and interact with attorneys, paralegals, administrative staff, and clients
• Perform soft collections for accounts receivable (AR)
• Maintain a working knowledge of client billing guidelines for assigned attorneys and clients

Qualifications

• 3 years of experience in legal billing, preferably within insurance litigation
• Strong knowledge of electronic billing platforms (e.g., Workday, Legal Exchange, Collaborati)
• Proficiency in Tabs3, Microsoft Office Suite (Word, Excel, Outlook)
• Ability to manage multiple deadlines, prioritize tasks, and resolve billing issues efficiently
• Excellent attention to detail and analytical skills.
• Strong written and verbal communication skills

Diversity At GMKE

GMKE is committed to providing equal employment opportunities to all applicants and employees, fully complying with state, federal, and local laws that prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable law. We strive to build a team that reflects the diversity of the communities and clients we serve, recognizing that varied perspectives and experiences enhance both our workplace and our approach to client needs.