What are the responsibilities and job description for the Commercial Solutions Specialist position at Groundworks?
The Commercial Solutions Specialist (CSS) plays a critical role in identifying and developing relationships with commercial clients, such as property managers, contractors, engineers, and real estate developers, to generate sales opportunities. They assess client needs, provide technical consultations, and propose tailored foundation repair solutions that align with project requirements and budgets. The role involves networking, cold calling, attending industry events, and conducting site visits to establish credibility and drive business growth. Strong negotiation skills and a deep understanding of foundation repair methods, structural engineering principles, and industry regulations are essential. Success in this role requires a results-driven mindset, excellent communication, and the ability to manage long sales cycles while maintaining client relationships for repeat business.
Duties and Responsibilities
- Develop and maintain strong relationships with contractors, developers, architects, engineers, branch leaders and other key decision-makers in the construction industry.
- Identify and pursue new business opportunities through networking, cold calling, referrals, and industry events.
- Manage the full sales cycle, from lead generation and qualification to negotiation, closing, and post-sale project installation support.
- Understand and present technical product information related to construction materials, equipment, or solutions to meet client needs for project.
- Prepare and deliver compelling Lunch and Learn Presentations and proposals tailored to each client's specific project requirements.
- Collaborate with internal teams, including engineering, supply chain, engineering, and branch production operations.
- Negotiate pricing, contracts, and terms of sale to maximize revenue while maintaining customer satisfaction.
- Meet or exceed sales targets and KPIs through strategic planning, consistent follow-ups, and strong pipeline management.
- Maintain accurate records of sales activities, client interactions, and forecasts using CRM software.
- Generate New Business – Identifying and securing new clients through prospecting, networking, property inspections, and site visits.
- Building and Maintaining Relationships – Developing trust with key decision-makers to create long-term partnerships.
- Consultative Selling – Understanding client needs and providing tailored solutions that align with their projects.
- Product and Industry Expertise – Educating clients on technical specifications, industry trends, and product benefits.
- Performs other duties as assigned
Qualifications
- 5 years of sales support experience, preferably in engineering and/or construction (foundation repair services), preferred.
- Previous experience in foundation repair, construction, trades, b2b sales, or business development.
- Driven with the ability to execute goals assigned.
- Requires excellent communication and interpersonal skills, including verbal and written communication.
- Intermediate computer skills utilizing Excel, Word, PowerPoint, Outlook, Adobe (pdf editing).
- Preferred ability to read blueprints or construction plans (in some cases).
- Excellent time management skills and the ability to prioritize work.
- High attention to detail and problem-solving skills.
- Dedication to providing excellent customer service
Working Conditions
The Commercial Solutions Specialist will work in an office environment 30% of the time, and 70% on the road supporting clientele.
Physical Requirements
This role will require standing, walking, moving, carrying, bending, reaching, handling, pushing and pulling, driving and lifting.
