What are the responsibilities and job description for the Part-Time Appointment Center Specialist position at Groundworks?
Groundworks is seeking talented Part-Time Appointment Center Specialists to join our tribe in Virginia Beach, VA!
Job Description
As an Appointment Center Specialist, you will be the voice of our brand and the first point of contact with our future customers. You will utilize excellent customer service skills to create a positive first impression with interested homeowners, then schedule initial free inspection appointments as the first step to earning their business.
You will handle inbound calls from homeowners eager to work with us, as well as make warm outbound calls (no cold calling!) in a fast-paced call center environment.
Job Responsibilities
Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.
When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.
Job Description
As an Appointment Center Specialist, you will be the voice of our brand and the first point of contact with our future customers. You will utilize excellent customer service skills to create a positive first impression with interested homeowners, then schedule initial free inspection appointments as the first step to earning their business.
You will handle inbound calls from homeowners eager to work with us, as well as make warm outbound calls (no cold calling!) in a fast-paced call center environment.
- Average earners take home $20 /hr! Base pay $14/hr $3 bonus per each appointment booked & ran.
- Weekend and Weekday shifts available
- Onsite in Virginia Beach, VA
Job Responsibilities
- Answer inbound calls and make warm outbound calls using an automated dialer. All calls are warm - no cold calling!
- Schedule inspection and estimate appointments with interested homeowners
- Maintain customer information within company software
- All other duties as necessary
- Good phone & communication skills
- Positive, competitive nature
- Comfortable using computers
- Ability to adapt quickly to changes in work strategy
- Speak English proficiently
- Competitive base wage with lucrative bonus potential
- The best-in-class training programs
- Convenient schedules
- 401(k) with a company match after applicable waiting period
Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.
When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.
Salary : $14 - $20
