What are the responsibilities and job description for the Automotive BDC Representative - Rivertown Auto Mall position at Group 1 Automotive, Inc.?
Overview
Rivertown Auto Mall (Ford, Toyota GMC. Buick, Subaru) is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified BDC Representative / Call Center Agent to our team. Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend
In addition to competitive pay, we offer our associates the following benefits:
- Health Insurance
- Dental insurance
- Vision, Life, Disability insurance
- 401(k) plan with company match
- Paid vacation
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
Responsibilities
- Handle inbound leads (phone, internet) and direct to appropriate contact
- Contact present customers (phone, email) to maintain and improve customer loyalty
- Develop pipeline of sales and service business opportunities (partnerships, etc.) leads through
- Work with sales department to develop sales strategies and techniques
- Research and stay current in consumer and industry trends
- Communicate industry news and trends to management and dealership employees
- Outstanding Customer Service
Qualifications
- Auto dealership retail experience a plus
- Auto dealership Internet or Business Development Center (BDC) experience
- Previous call center experience a plus
- Superior communication and customer service skills
- Excellent follow-through skills
- Solid working knowledge of the Internet
- Familiarity with automotive financing
Maintaining a positive, can-do attitude
Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer
